Customer Service Specialist

il y a 2 semaines


Le Havre, Normandie, France METRO France Temps plein

About METRO France

METRO France is seeking a motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a vital part in ensuring customer satisfaction and driving sales growth by providing exceptional service and support.

Your Responsibilities:

  • Cultivate and maintain strong relationships with customers, understanding their needs and exceeding their expectations.
  • Proactively engage with customers through various channels to address inquiries, resolve issues, and provide valuable information about our products and services.
  • Collaborate effectively with internal teams to ensure seamless customer experiences and timely resolution of requests.
  • Contribute to the development and implementation of strategies to enhance customer satisfaction and loyalty.
  • Maintain accurate and up-to-date customer records within our database system.

Your Qualifications:

  • Pursuing a degree in Business Administration, Marketing, or a related field.
  • Demonstrated experience in customer service or sales support roles.
  • Excellent communication and interpersonal skills with a strong customer-centric approach.
  • Proficiency in using computer systems and databases.

Benefits:

METRO France offers a dynamic and rewarding work environment with opportunities for professional growth and development. We provide comprehensive training programs to equip our employees with the skills and knowledge they need to succeed.



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