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Machine Learning Engineer

Il y a 2 mois

Paris, Île-de-France Gorgias Temps plein
About Gorgias

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. Our mission is to make these experiences effortless for everyone involved.

Job Description

We're seeking a highly skilled Machine Learning Engineer - NLP Specialist to join our Machine Learning team. As a key member of our team, you will be responsible for developing and maintaining AI-driven customer support solutions.

Key Responsibilities
  • Implement AB testing to validate prompt engineering
  • Classification Algorithms based on classical NLP to identify non-support-related emails, detect intent, and infer customer sentiments
  • Own the feedback, observability, and continuous training of the deployed solutions/models
  • Solve product-facing problems with classical NLP and/or with LLMs
  • Maintain our services and cron jobs
  • Own the development life cycle
  • Collaborate in a cross-functional team
  • Maintain the ML team data pipeline
Requirements
  • Proven track record in Machine Learning (NLP/HuggingFace/Math), software design (DDD) and developing&maintaining APIs and batch jobs
  • Proficiency in Python, our engineering tools and frameworks
  • Excellent written and verbal communication skills in English
  • Masters degree in STEM (science, technology, engineering and mathematics), or a related field
What We Offer

We provide a competitive salary & equity, ~5-week vacation, ~ paid sick leave, ~ paid parental leave, private health insurance, and up to €700 to set up your workstation at home. We also offer up to €2000 of learning material per year and organize an online company-wide summit to discuss where we're going and strengthen social bonds.

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.