Customer Support Operations Coordinator

il y a 4 semaines


Nevers, Bourgogne-Franche-Comté, France Groupe iliad Temps plein

Customer Support Operations Coordinator

We are seeking a dedicated Customer Support Operations Coordinator to manage the quality of our support services across a designated region.

  • Oversee and mentor a team of support advisors
  • Ensure that performance targets are achieved (timeliness and quality)
  • Maintain operational effectiveness (scheduling, management of absenteeism)
  • Foster a positive work environment (facilities, equipment)
  • Guarantee adherence to established processes
  • Address escalated issues and technical inquiries
  • Evaluate customer feedback for ongoing enhancement
  • Offer constructive feedback and recommendations
  • Be prepared to assist as a backup advisor when necessary

Candidate Profile:

Essential Skills:

  • Experience in team leadership and support
  • Strong interpersonal abilities
  • Self-sufficient and adaptable
  • Organizational skills and flexibility
  • Analytical thinking and problem resolution
  • Knowledge sharing capabilities
  • Understanding of process compliance
  • Ability to meet deadlines
  • Comfortable in a collaborative office setting

Desired Qualities:

  • Exceptional communication skills
  • Dependable and detail-oriented
  • Collaborative team member
  • Commitment to ethical practices

Qualifications:

  • Proficient written and verbal communication skills
  • Understanding of network technologies
  • Familiarity with the company's offerings
  • Ability to grasp new technologies quickly
  • Proficient in computer applications
  • Typing skills


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