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Scheduling and Planning Analyst

Il y a 2 mois

Paris, Île-de-France Scalable Capital GmbH Temps plein
Job Summary

We are seeking a highly organized and detail-oriented Scheduling and Planning Analyst to join our team at Scalable Capital GmbH. As a key member of our operations team, you will be responsible for creating and managing employee schedules to ensure optimal coverage and efficiency.

Key Responsibilities
  • Develop and Manage Employee Schedules

Create and manage employee schedules to meet business needs, balancing staffing requirements with employee availability and preferences.

Coordinate with Departments

Coordinate with different departments, both in-house and external, to ensure adequate coverage and adjust schedules in response to real-time changes and unforeseen events.

Monitor and Analyze Scheduling Efficiency

Monitor and analyze scheduling efficiency, making improvements as needed to optimize coverage and reduce costs.

Provide Support to Real-Time Analysts

Provide support to real-time analysts, including covering shifts and ensuring seamless operations.

Requirements
  • Minimum 2-3 years of experience in scheduling, workforce management, or a related role.
  • Proven track record in creating and managing schedules.
  • Familiarity with German labor laws applicable to the contact center industry.
  • Strong organizational and time management skills.
  • Excellent knowledge of scheduling tools and software.
  • Advanced proficiency in Google Sheets and other Google Suite tools.
  • Effective communication and collaboration skills.
  • Ability to analyze data and make data-driven decisions.
  • Understanding of capacity and forecasting processes is a plus.
  • Knowledge of performance metrics and KPIs in a customer service environment.
  • Detail-oriented and highly organized.
  • Ability to work under pressure and manage multiple priorities.
  • Strong problem-solving skills and adaptability.
  • Enthusiastic team player.