CDI - E-commerce Optimization Manager (F/H/X)

il y a 4 semaines

NeuillysurSeine, Île-de-France Sephora Temps plein

About Sephora: At Sephora, we are dedicated to inspiring our customers, empowering our teams, and helping them become their best selves. We foster an environment where individuals are valued, and diversity is celebrated. Our global teams work daily to fulfill our mission: to transform the perception of beauty by revealing the EXTRAORDINARY in everyone.

Role Overview: As a key member of the Digital Europe and Middle East division, you will be part of the Catalogue & E-store optimization team. Reporting directly to the Catalogue & E-merchandising Director, your primary responsibility will be to lead a team of specialists, formulate and execute our e-store optimization strategy, and ensure the seamless operation of Sephora's e-commerce platforms across the EME region.

Your Responsibilities:

Team Leadership:

  • Oversee the e-Merchandising team to establish and implement various processes and strategic objectives (5 specialists).
  • Organize and prioritize the team's daily tasks, addressing organizational, business, and customer emergencies as they arise.
  • Facilitate the professional development of team members.

Operational Oversight:

  • Define and manage the e-merchandising strategy for the EME region, focusing on four key areas of expertise:
  • Promotions & Engagement
  • Searchandising
  • Product Ranking and Recommendations
  • Product Ratings & Reviews
  • Enhance communication and collaboration with all internal departments.
  • Provide support and training to local teams on best practices and e-merchandising optimization.
  • Manage relationships with our primary partners, ensuring contract compliance, service quality, and effective tool functionality across all regions. Promote a data-driven culture through precise analysis of results and business KPIs.
  • Collaborate with the EME Marketing team to co-create the Digital Marketing Plan.
  • Work closely with the Central Promotions team to develop toolkits containing e-merchandising recommendations for key events (e.g., Mother's Day, Valentine's Day, Christmas).

Analytical Development:

  • Enhance and refine our analytical tools and methodologies (in partnership with the Data and Growth teams) to monitor e-merchandising performance and establish optimal action plans.
  • Implement a "data-driven" learning approach to conduct "test & learn" initiatives aimed at continuously improving performance, conversion rates, and customer engagement across all markets.

Continuous Improvement:

  • In collaboration with the CRO team, develop an iterative test & learn program, identifying key metrics to assess front-end and customer experience improvement areas.
  • Outline the e-merchandising project roadmap in partnership with the Product EME team.
  • Contribute to the implementation of enhancements for the website and app, supporting the Product team in development and bug resolution from a business perspective.

Candidate Profile:

  • Master's degree from a Business School.
  • Over 7 years of relevant experience.
  • Strong time management and prioritization skills.
  • Proven leadership capabilities.
  • Excellent interpersonal and communication skills.
  • Strong teamwork and listening abilities.
  • Methodical, detail-oriented, and enjoys challenges.
  • Exceptional analytical and summarization skills.
  • Proficient in Excel, PowerPoint, and CMS.
  • Familiarity with SFCC (Demandware), Target2Selle, Algolia, and Bazaarvoice is advantageous.
  • Fluent in both French and English.

What We Offer:

  • Collaborative Environment: Work alongside talented leaders and teams that you can be proud to collaborate with.
  • Learning Opportunities: We invest in the training and development of our teams, providing personalized career plans to help you grow.
  • Innovative Culture: As a leading beauty retailer within the LVMH family, we are committed to innovation and have a global impact. Our 40,000 passionate team members across 35 markets and over 3,000 stores are united by a common goal: to reimagine the future of beauty.

Join us at Sephora, where you can unleash your creativity, learn and evolve, and be your authentic self. Together, we will shape the future of beauty.

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