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  • Courbevoie, Île-de-France MG Motor France Temps plein

    About the Role:The Aftersales Strategy Coordinator will play a key role in optimizing MG France's processes through IT tools and implementing automated processes to enhance proficiency.Responsibilities:Participate in the optimization of the MG France processes through IT tools and implementation of automated processes.Participate in the management of the...

Aftersales Coordinator

Il y a 2 mois


Courbevoie, Île-de-France MG Motor France Temps plein
About the Role

We are seeking a highly motivated and detail-oriented Aftersales Coordinator to join our team at MG Motor France. As a key member of our aftersales department, you will play a crucial role in ensuring the smooth operation of our after-sales services.

Key Responsibilities
  • Parts & Accessories Management
    • Participate in the management of the range of Parts & Accessories products, including animations and deployment of the range, development and updating of communication media, comparative studies, and extraction of figures and sales analysis.
  • Aftersales Communication
    • Participate in the Aftersales communication strategy, including team support on one-off communication operations, support in the management of monthly CRM campaigns, and implementation of a marketing and communication report.
    • Develop and implement new communication tools and sales support tools for the dealer network, including updating the Aftersales pages on the MG Motor France website and management of claims.
  • Process Optimization
    • Participate in the optimization of the MG France processes through IT tools and implementation of automated processes to enhance proficiency.
  • General Aftersales Topics
    • Daily monitoring and communication of MG performance via digital tools.
    • Management and organization of weekly and monthly sales meetings with aftersales team.
Requirements
  • Master's level business school or gap year/end-of-study internship.
  • Good knowledge of Excel and office package.
  • Strong data analysis and processing ability, good command of analysis software and formulation related.
  • Fluent English and French.
  • Good communication skills, able to effectively communicate with professionals in different cultures.
  • The spirit of analysis, rigor, strength of proposal, autonomy, teamwork, and curiosity will be the essential character traits to carry out your missions.