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Client Service Representative
Il y a 2 mois
Description
As a Client Service Officer at Deutsche Bank Aktiengesellschaft, Filiale Paris, you will play a critical role in ensuring an exceptional service experience for our global clients. Your primary responsibility will be to manage a portfolio of clients, providing a dynamic and professional contact point for their day-to-day service needs.
Your Key Responsibilities
- Manage a personal portfolio of selected clients, providing a sensitive and professional contact point for all their service needs.
- Respond to account and transaction-related inquiries, providing solutions in close coordination with internal departments and other Implementation and Service units abroad.
- Liaise closely with global and regional Cash Management Implementation, Sales, Product Management, and service teams in a dynamic international environment.
- Work in close collaboration with Sales to ensure optimal client coverage around daily service needs.
- Organize and lead international meetings on issues and escalations that impact clients' Cash Management operations.
- Act as a liaison and end-to-end escalation point between clients and respective business units within DB, developing contingency plans for clients as needed.
- Monitor important transactions, including netting rounds.
- Responsible for billing reviews.
- Identify cross-selling opportunities and liaise with Sales for further follow-up.
- Responsible for updating standard operating procedures.
- Initiate, coordinate, and monitor service improvements and efficiencies that benefit clients and/or the bank.
Your Skills and Experience
- Bachelor's degree or apprenticeship in banking or equivalent.
- Strong client focus.
- Strong interpersonal and communication skills.
- Analytical, decisive, and problem-solving skills.
- Flexibility and willingness to work autonomously.
- Ability to withstand stress, organize, and set priorities to meet deadlines/targets while remaining responsive, calm, and attentive to client needs.
- Native French and fluent English is mandatory.
- Good knowledge of Microsoft Office tools, including Word, Excel, PowerPoint, and MS Project.
- Skills for e-banking and back-end systems would be an asset.
- Experience in Cash Management or similar environments in large financial institutions.
- Good understanding of corporate cash management products, domestic, and international payment methods, and instruments.
- Good knowledge of European Clearing systems, global domestic clearing systems, SEPA, and payment mechanisms, including awareness of new developments in the marketplace.
About Us
We promote a diverse, supportive, and welcoming work environment that values different perspectives, insights, and backgrounds. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We offer flexible work arrangements and other initiatives to support our employees' well-being and success.
