Job Overview:

The Director of ServiceNow Platform & Strategy is a key role within RTX, responsible for driving the development, maintenance, and continuous improvement of the ServiceNow platform and environment.

This leadership position is accountable for delivering ServiceNow (SNOW) transformation and related operations to enable business capabilities and services across the RTX enterprise.

The SNOW Platform Leader will leverage platform capabilities, business insights, and strong stakeholder relationships to make recommendations that enhance the overall service delivery experience.

Key Responsibilities:

• Manage ITSM & HRSD processes, IT service management, demand intake, prioritization, and delivery.
• Partner with stakeholders, including ES service owners and BU digital teams, to identify areas of opportunity and implement solutions to drive enterprise synergies and company-wide simplification.
• Contribute to the development and execution of the enterprise-wide digital strategy while ensuring alignment to the top-level goals of the business.
• Drive the building, documentation, training, and ongoing honing of technical standards, platform governance, and a robust application monitoring program.
• Provide technical leadership to a team of 70+ developers and architects for development efforts to meet project milestones and ensure that all available capabilities within the ServiceNow platform are leveraged to improve the employee experience within RTX.

Requirements:

• Minimum Bachelor's degree or equivalent work experience with employee/customer experience.
• Current certified ServiceNow System Administrator, preferably with ITIL (IT Infrastructure Library) process knowledge.
• Minimum 14 years' experience related to Agile leadership, preferably in a shared service environment.
• Minimum 8 years' experience managing ServiceNow Platform.
• Outstanding problem-solving skills and superior customer service skills.
• Ability to work with highly sensitive and confidential data with good business judgment and ethics.
• Ability to interact and partner with senior leadership.
• Proficient in MS Office applications.