Stewarding Operations Manager

il y a 4 semaines

Toulouse, Occitanie, France Accor Hotels Temps plein

Begin Your Journey with Accor Hotels:

Are you passionate about delivering outstanding service and creating memorable experiences? Accor Hotels invites you to be part of a remarkable journey in luxury hospitality.

Role Overview

Key Responsibilities

  1. Delegate specific tasks to all team members under your supervision and provide guidance on their duties, including external contracted staff.
  2. Develop work schedules using computerized planning tools and secure prior approval for overtime and leave on a weekly basis.
  3. Prepare and submit weekly payroll and overtime reports for the approval of the Culinary Director.
  4. Ensure that all staff maintain high standards of personal hygiene and professional appearance.
  5. Create a budget for operating equipment, including glassware, silverware, and china, in collaboration with breakage and theft reports.
  6. Report any unusable items to the Culinary Director, document them as breakage, and keep equipment inventory updated.
  7. Collaborate with Restaurant Managers to maintain outlet par stocks and prepare reports on breakage for the section.
  8. Uphold sanitation standards in accordance with local health regulations.
  9. Manage contracts with vendors and suppliers, including waste disposal and cleaning services, and arrange for special cleaning as needed.
  10. Ensure proper sorting and disposal of Food & Beverage waste from all areas to the designated garbage room.
  11. Coordinate the maintenance of all back-of-house equipment with the Culinary Director and Engineering Director, scheduling weekly kitchen cleanings.
  12. Work closely with the Food & Beverage Manager and Banquet Manager on equipment needs for events and special occasions.
  13. Foster a safe and healthy work environment.
  14. Maintain a communication logbook for the department and regularly update the notice board.

Administrative Duties

  1. Inspire and set high standards while establishing achievable goals.
  2. Encourage performance, provide constructive feedback, and review operational processes.
  3. Cultivate commitment and motivate team members to excel in their roles.
  4. As a leader, embody and communicate the values and objectives of Accor Hotels through your actions and behavior.

Financial Responsibilities

  1. Balance financial oversight with adherence to Accor standards and values.
  2. Analyze and respond to feedback from guests or evaluations.
  3. Support decisions made by the Executive Committee or Director of Food & Beverage.
  4. Stay informed about current and projected financial performance and engage in necessary adjustments.
  5. Achieve financial targets in line with budgetary expectations.

Training and Development

  1. Onboard new team members following the established induction manual.
  2. Conduct timely performance evaluations.
  3. Identify areas for employee development.
  4. Facilitate training and growth opportunities for team members.

Management Competencies

  1. Ensure adherence to guidelines through hands-on supervision.
  2. Establish procedures for promotions, recognize employee achievements, and follow up on performance reviews.
  3. Actively participate in monthly kitchen and stewarding meetings.
  4. Report any issues to the Culinary Director or senior chefs.
  5. Collaborate daily with senior chefs to ensure the necessary equipment is available for service.
  6. Participate in weekly inspections of back-of-house areas for cleanliness and maintenance.

Required Knowledge

  1. Familiarity with hotel fire safety protocols.
  2. Strong organizational and back-of-house skills.
  3. Proven supervisory capabilities.
  4. Flexibility to adapt to business needs.
  5. Effective communication abilities.
  6. High standards of grooming and attendance.
  7. Demonstrated experience in leading and motivating teams.
  8. Proficient computer skills (Microsoft Office).
  9. Knowledge of hotel security protocols.
  10. Understanding of health and safety policies.
  11. Awareness of hotel facilities and attractions.
  12. Knowledge of operational standards and departmental procedures.
Qualifications
  1. At least 3 years of experience in a similar role.
  2. Excellent verbal and written communication skills.
  3. Strong operational and technical expertise.
  4. A collaborative team player with strong follow-up skills.
Additional Information

Commitment to Diversity & Inclusion:

We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.

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