CRM Senior Associate

Il y a 2 mois

Paris, Île-de-France Euronext Temps plein
Job Title: CRM Senior Associate

Join Euronext Corporate Services as a CRM Senior Associate and play a key role in defining and conducting the CRM strategy, maintaining data quality, implementing automation processes, ensuring compliance with regulations, and enhancing the CRM system to meet the evolving needs of our teams.

About the Role

The CRM Senior Associate will be part of the CRM and Data Intelligence team, responsible for overseeing the CRM activities and its administration, as well as the data strategy and operations for Euronext Corporate Services.

Key Responsibilities
  • Data Quality Management:
    • Develop and implement strategies to improve data quality through technical solutions, regular audits, and data cleansing to ensure data accuracy, consistency, and completeness.
    • Maintain and leverage integrations for data enrichment, such as website analytics and LinkedIn Sales Navigator.
  • Automation and Process Improvement:
    • Be responsible for maintaining automated processes within the CRM system, including lead assignment, data enrichment, and notification processes, to ensure their effectiveness.
    • Create and manage automation processes within the CRM system to streamline business operations.
    • Develop and update the HubSpot business reports and dashboards to provide an effective data visualization for CRM information.
  • Compliance with GDPR and Data Processing Regulations:
    • Ensure all data processing operations within the CRM system comply with GDPR regulations and company data standards.
    • Manage user consent for data processing and ensure proper documentation of consent.
    • Implement processes for the removal of data upon request and ensure data is handled securely and responsibly.
  • Stakeholder Support and Administration:
    • Act as a point of contact for CRM-related inquiries and troubleshooting.
    • Ensure proper access management, including user permissions and security protocols.
    • Develop documentation and training materials to facilitate onboarding and enhance CRM adoption across all teams through the improvement of user usability.
Requirements
  • Master's degree in Business Administration, Information Technology, or related field.
  • Minimum 3 years of experience in CRM management, administration, and automation, preferably with HubSpot.
  • Strong understanding of CRM principles, data management, and automation.
  • Rigorous, eager for continuous learning, autonomy, and problem-solving skills.
  • Full English mastery, French is a plus. Excellent communication and interpersonal skills.
Euronext Values

Euronext Corporate Services is committed to upholding the following values:

  • Unity: We respect and value the people we work with, are unified through a common purpose, and strive for inclusion.
  • Integrity: We value transparency, communicate honestly, and share information openly, act with integrity in everything we do, and learn from our mistakes.
  • Agility: We act with a sense of urgency and decisiveness, are adaptable, responsive, and embrace change, and take smart risks.
  • Energy: We are positively driven to make a difference, challenge the status quo, focus on personal leadership, and motivate each other with our ambition.
  • Accountability: We deliver maximum value to our customers and stakeholders, take ownership, and are accountable for the outcome, and reward and celebrate performance.

We are proud to be an equal opportunity employer and do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people and are committed to providing an environment of mutual respect.

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