Operations Manager
il y a 3 semaines
At Randstad Sourceright, we are seeking an experienced Operations Manager to join our team. As a key member of our delivery team, you will be responsible for managing a team of MSP Consultants to achieve operational outcomes within established systems.
Key Responsibilities:- Guiding the Delivery team with necessary knowledge, training, and support.
- Ensuring solutions meet budget and time goals while monitoring P&L and participating in budgeting processes.
- Coaching and mentoring the team for service level excellence and continuous improvement.
- Leading a motivated, high-performing team and managing vendors and stakeholders effectively.
- Developing strong client relationships, managing expectations, and aligning resourcing strategies.
- Refining client processes for workflow efficiency and account performance to exceed KPIs and SLAs.
- Identifying and meeting customer needs with a focus on outcomes.
- Developing independent solutions with a strong understanding of the business environment, maintaining high standards and quality.
- Proven experience in handling a variety of situations and advising others.
- Background in the recruitment industry, particularly in a delivery role.
- Strong track record of managing and motivating teams.
- On-site work experience is highly advantageous.
- International experience is preferred.
- Familiarity with in-house client systems (such as SAP, Oracle, PeopleSoft) and vendor management/application tracking systems is desirable.
- Demonstrated ability to liaise with all levels of management.
- Ability to develop and implement business plans and recruitment strategies.
- Experience in researching complex issues and recommending actions.
- Skilled in planning and managing resources to achieve objectives set by senior managers.
- Excellent written and spoken English and French.
- Opportunity to work with a world-class recruitment business with leading technology, tools, and innovation.
- Extensive learning opportunities and a set career path.
- Working at Randstad means working for a top employer.
- We focus on an inclusive company culture: equal opportunities for all.
- Competitive salary and excellent benefits package.
- 25 days of holiday + 10 days of paid leave over the year.
- Extra-legal pension plan, group and hospital insurance (including death and disability cover).
- A friendly, professional and experienced team.
- Total flexibility in hybrid mode (2 days in the office and 3 days remotely).
- A varied job that combines daily challenges, customer contact and candidates with the world's leading HR solutions company.
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