Assistant Spa Manager
il y a 1 mois
Located on the slopes of Mont d'Arbois, our domain consists of 2 hotels (Four Seasons Hotel Megève and Les Chalets du Mont d'Arbois, Megève, A Four Seasons Hotel), 7 restaurants, including a French restaurant highlighting regional products and traditional Haute-Savoie dishes, a pan-Asian fusion restaurant Kaito, and one of the largest spas in the French Alps.
Job DescriptionAssistant Spa ManagerWe are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Four Seasons Megève Collection. As an Assistant Spa Manager, you will be responsible for managing and supervising the spa team, ensuring that our guests receive exceptional service and experience.
- Manage and supervise the spa team, including supervisors, receptionists, therapists, estheticians, hairdressers, fitness coaches, and freelancers.
- Communicate with the Spa Manager any situations that may compromise the Four Seasons philosophy and standards.
- Conduct daily quality checks and follow up on any issues.
- Manage the spa schedule, ensuring that all staff members are properly scheduled and that the spa is running smoothly.
- Supervise the planning and organization of spa events and activities.
- Assist the Spa Manager in preparing and leading team meetings.
- Replace the Spa Manager in their absence during internal meetings and take responsibility for the spa during their vacation.
- Develop and maintain relationships with clients, particularly regular spa clients.
- Be involved in ordering and managing supplies and equipment for the spa.
- Be familiar with SpaSoft to create new products, treatments, and schedules, and to handle difficult situations.
- Manage tips and supervise the supervisor of the reception in managing groups.
- Conduct recruitment interviews and lead Behaviour-Based Interviews.
- Participate in the development of the team by following up on each team member's performance and proposing training actions to improve individual performance.
- Analyze and evaluate team members' work and provide annual evaluations within the specified deadlines.
- Support the integration and training of new employees and assist them in their tasks.
- Coordinate the needs assessment and follow-up on training.
- Be familiar with and able to execute all spa protocols if necessary.
This list of tasks is not exhaustive. You will be required to perform other tasks as needed.
About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts opened its first hotel in 1961 and has since been committed to perfecting the travel experience through continuous innovation and the highest standards of hospitality. Currently operating 129 hotels and resorts, and 53 residential properties in major cities and vacation destinations in 47 countries, and with over 50 projects in development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards.
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