Emplois actuels liés à Blockchain Support Representative - Martinique - APOLO P2P

Apollo P2P is seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our support operations, you will be responsible for providing exceptional customer service to our users, ensuring their needs are met, and resolving any issues that may arise.

• Support Setup and Management: Develop and implement strategies for initial customer support setup, including email and web form communications.
• Direct Customer Interaction: Handle incoming queries and support tickets, providing high-quality, timely responses to users.
• Content Creation for Help Center: Develop and refine help center materials and FAQs tailored to our users' needs, focusing on common cryptocurrency-related issues and platform navigation.
• Team Leadership: Prepare for and manage the transition to a full customer support team as the platform grows, including hiring and training new support representatives.
• Analytics and Reporting: Monitor and analyze customer interaction data to identify trends, assess the effectiveness of support strategies, and make data-driven decisions for improvements.
• Cross-functional Collaboration: Work closely with the product and marketing teams to ensure alignment on user education and support initiatives.

• Experience: Proven track record in customer support or community management, preferably within the cryptocurrency or fintech sectors.
• Skills: Excellent communication abilities, experience managing Zendesk, and the ability to create informative and engaging user support content.
• Independence and Teamwork: Able to work effectively in a remote setting independently and as part of a team.

• Education: A Bachelor's degree in Marketing, Communications, Business Administration, or a related field is preferred.
• Experience: Demonstrated ability to set up and manage customer support operations, with a strong background in handling user inquiries and content creation.

• Adaptability: Eager to adapt support strategies based on user feedback and the platform's evolving needs.
• Creativity and Problem-Solving: Innovative in approach to customer engagement and problem resolution.