Salesforce Product Owner

il y a 1 semaine

TassinlaDemiLune, Auvergne-Rhône-Alpes, France Mérieux NutriSciences Temps plein
About the Role

We are seeking a skilled and experienced Product Owner to lead the development and continuous improvement of our Customer Portal solution built on Salesforce Experience Cloud and our Global Apps CRM based on Salesforce Service Cloud and Sales Cloud.

Key Responsibilities
  • Define and communicate the product vision and strategy for the Salesforce Customer Portal and Global CRM solutions, aligning product objectives with overall business goals and ensuring that the solutions meet the needs of internal stakeholders and customers.
  • Monitor and analyze the performance of the Customer Portal and Global CRM solutions, using metrics and customer feedback to identify areas for improvement.
  • Contribute to the evolution of the Global Apps, developing detailed product requirements, user stories, and acceptance criteria for new features and enhancements.
  • Provide direction to the Business Analysts from a product perspective and for a methodology standpoint.
  • Contribute to define the Business requirements for the future country within a Core model approach for each domain, writing user stories and business specifications in coordination with super users.
  • Organize weekly functional meetings and workshops with super users and review with business sponsors.
  • Work with the technical expert on application design, interpret business needs, and translate them into application and operational requirements.
  • Organize the test of the solution, contribute to the master data preparation, and ensure training of super-users on the new system.
  • Participate in the sustain activities, reviewing and qualifying the incoming tickets, and providing functional direction to the technical teams.
About the Company

Mérieux NutriSciences is a global company dedicated to making food systems safer, healthier, and more sustainable. We offer a wide range of testing and innovative solutions to prevent health risks related to food, environment, and consumer goods.

Requirements
  • Good experience in gathering and understanding business needs and transforming them into clear business requirements for the Development team.
  • Advanced functional knowledge of the system and especially Salesforce.
  • Strong leadership and assertiveness to lead people involved through change and new initiative.
  • Robust innovative and problem-solving skills to work through complex problems.
  • Exceptional interpersonal skills and a collaborative style to effectively motivate people to achieve results within time constraints.
What We Offer
  • A chance to contribute to an inspiring Public Health purpose.
  • An impact on our strategic pillars that build on 50 years of experience and expertise.
  • A community of enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
  • A diverse and open-minded environment that is rich in singularities and differences.
  • Opportunities to grow in an international group of more than 8200 fantastic team members.

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