Genpact is seeking a highly skilled and motivated Senior Associate - Development Support to join our team. As a key member of our organization, you will be responsible for providing technical support and troubleshooting services to our clients.

• Technical Support: Provide technical support and troubleshooting services to clients, including resolving technical issues and creating tickets in ServiceNow.
• Coordination with Vendors: Coordinate with vendors for COTS application and ensure timely resolution of issues.
• Incident Management: Manage and resolve production incidents, including application outages, job failures, system/data defects, and workstation issues.
• Documentation and Knowledge Sharing: Document KBAs/SOPs and prepare RCAs for problem tickets.
• Continuous Improvement: Propose CSIs and add value to the business.

• Education: B.E./ B.Tech/ MCA or equivalent.
• Technical Skills: Good knowledge of VB6, Java, AWS, RDBMS concepts, SQL Server, Oracle DB, GIT, HTML, CSS, JavaScript, jQuery.
• Language Skills: Ability to communicate effectively in French and English.
• Soft Skills: Strong written and verbal communication skills, flexibility to work during weekends, willingness to learn new technologies, and ability to handle business user calls.

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. We are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.