Cloud Application Support Specialist

il y a 7 jours


Wallis and Futuna, France Dev Partners Temps plein

We are seeking a highly skilled Cloud Application Support Specialist to join our team at Dev Partners. As a Cloud Application Support Specialist, you will be responsible for providing top-notch support for cloud-based applications to ensure their reliability, performance, and security.

Key Responsibilities:

  • Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

Requirements:

  • At Least One (1) Year of Experience in Unix, Linux Scripting
  • At Least Two (2) Years of Experience in Technical Customer Service
  • At Least Two (2) Years of Experience/Knowledge in Azure or AWS
  • Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
  • Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
  • Proficient in The Use of Online and Remote-connecting Software
  • Familiarity with Testing and Validation Processes for New Software Releases
  • Experience with Application Monitoring and Performance Tuning
  • Strong Analytical and Problem-Solving Skills
  • Excellent Verbal and Written English Communication Skills

Preferred Qualifications:

  • Previous experience working with financial, insurance, or healthcare companies is desired.
  • Significant work experience in customer service
  • Significant work experience in basic technical support
  • Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Working knowledge of Windows and/or Linux systems
  • Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
  • Technical knowledge of Active Directory

Working Hours:

8:00 pm to 5:00 am Philippine Time

We offer a competitive remuneration package, HMO benefits, opportunities for learning, and career advancement. Plus, get up to a 30K signing bonus once hired

What's on Offer:

  • Great work environment
  • Excellent career development opportunities
  • Opportunity to make a positive impact


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