Production Support Engineer
il y a 2 semaines
Experis France is seeking a skilled and dedicated Production Support Engineer to join our dynamic team. In this role, you will play a vital part in ensuring the smooth operation and stability of our critical production environments.
As a Production Support Engineer, your responsibilities will encompass a wide range of technical tasks, including:
- Technical Expertise: Provide expert guidance and support on all aspects of production support and product relations.
- Project Collaboration: Collaborate closely with project teams to ensure successful deployments and address any technical challenges.
- Incident Management: Handle reported issues efficiently, conduct thorough investigations, and implement effective solutions.
- Monitoring & Analysis: Continuously monitor batch/flux processes, identify potential issues, and implement corrective actions.
- Root Cause Analysis: Utilize advanced tools like AppDynamics, Kibana, and Grafana to pinpoint the root causes of incidents and propose actionable solutions.
- Escalation & Communication: Escalate complex issues to higher-level support teams while providing comprehensive analysis and documentation.
- Process Improvement: Actively contribute to process optimization and automation initiatives to enhance efficiency and reliability.
Technical Skills Required:
- Proficiency in Aix/Unix/Linux systems
- Expertise in batch processing orchestration solutions (Scheduler, etc.)
- Strong understanding of transactional practices (Architecture, Weblogic, Apache, Quarkus, Databases, etc.)
- Experience with continuous integration and deployment methodologies
- Familiarity with production tools and monitoring best practices
- Knowledge of automation solutions
- Proficiency in scripting languages and database querying
Soft Skills Required:
- Analytical and problem-solving mindset with the ability to quickly analyze situations and implement effective solutions.
- Meticulous attention to detail, ensuring adherence to strict procedures and conducting thorough analyses for technical environment stability.
- High reactivity and responsiveness to incidents and requests for intervention, minimizing operational impact.
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