Customer Support Engineering Manager

il y a 3 semaines


Paris, Île-de-France Vinted group. Temps plein
About the Role

We're seeking a seasoned engineering leader to join our team as a Customer Support Engineering Manager. As a key member of our engineering organization, you will be responsible for building and leading a cross-functional team of backend and frontend engineers, with potential for mobile engineers in the future.

Key Responsibilities
  • Build and lead a high-performing engineering team to deliver exceptional help experiences for Vinted users.
  • Support the growth and development of team members to ensure the team's success.
  • Collaborate with stakeholders to define and prioritize engineering initiatives that drive business outcomes.
  • Develop and implement technical strategies to improve help content and customer support processes.
What We Offer
  • 25 working days of holiday
  • Mental and emotional health support through the Mindletic app
  • Home office support with IT workstation equipment and a personal budget for home workplace furniture
  • A daily lunch allowance
  • Private health insurance
  • A dog-friendly office
Professional Development

We invest 2% of your net annual salary in your continuous professional development, supporting your growth and career advancement.

Work Environment

We've adopted a hybrid workplace model, with a recommended 2 days in office but no enforced schedule. This allows you to balance work and personal life while staying connected with your team.



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