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Software Support Consultant
Il y a 2 mois
About Cegedim Business Services
Cegedim Business Services is a leading provider of innovative technology and services for the healthcare and BtoB industries. With over 6,500 employees across 10 countries, we have a strong presence in the market and a reputation for excellence.
Our Mission
We are committed to delivering high-quality solutions that meet the needs of our clients and partners. Our team of experts works tirelessly to ensure that our customers receive the best possible service and support.
Job Summary
We are seeking a skilled Software Support Consultant to join our team. As a Software Support Consultant, you will be responsible for providing technical support to our clients and partners, troubleshooting issues, and escalating complex problems to our technical teams.
Key Responsibilities
- Provide technical support to clients and partners via phone, email, and other communication channels
- Analyze and troubleshoot technical issues, and provide solutions or escalate to technical teams as needed
- Document and track technical issues and resolutions
- Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction
- Stay up-to-date with the latest technology trends and advancements in the industry
Requirements
- Strong technical skills and knowledge of software applications and systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and troubleshooting skills
- Fluency in English (written and spoken)
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.