Senior Audiovisual Systems Specialist

Job Summary

As a Senior Audiovisual Systems Specialist at Encore Global, you will be responsible for the installation, operation, and maintenance of audiovisual systems in a dynamic event environment. Your primary goal will be to ensure the complete satisfaction of our clients through exceptional technical support and service.

Key Responsibilities

• Equipment Operation and Maintenance
  • Assist in testing, maintaining, preparing, and repairing equipment before events.
  • Ensure flawless event execution through precise and timely installation, operation, and troubleshooting of basic audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly when they arise.
  • Comply with all company safety and security measures.
  • Wear appropriate personal protective equipment (PPE) and respect health and safety rules.
  • Report any health and safety issues to the Health and Safety Manager or Site Manager.
  • Occasionally work in teams on larger projects.
• Client Service
  • Deliver exceptional service – Exceed client expectations and needs.
  • Maintain a positive relationship with all clients through effective communication.
  • Meet with clients on-site to ensure their needs are met and equipment is functioning correctly.
  • Monitor events and check in with clients throughout the day.
  • Understand and promote the relationship between the hotel, site, and client.
• Technical Skills
  • Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and resolve equipment and software issues.
  • Manage equipment and software problems in a timely and professional manner.
• System Knowledge
  • Make informed choices – Understand company processes, follow procedures, and accurately enter data into systems.
  • Use equipment lists to determine equipment needed for installations and removals. Interact with other staff members and external suppliers for equipment.
  • Increase revenue by using sales techniques on the floor.

Professional Competencies

• High school diploma or equivalent required.
• One year of experience in customer service or hospitality is preferred.
• Three years of experience in audiovisual or equivalent in an educational environment is preferred.

Contract : CDI

Benefits :

• Monthly meal allowance
• Performance-based bonuses
• Annual uniform allowance
• Seniority-based bonuses
• Employee recognition program

Salary : 32K-37K