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Process Improvement Specialist

Il y a 2 mois

SaintOuen, Île-de-France Allianz Temps plein
About the Role

We are seeking a highly skilled Digital Transformation Expert to join our Operations team at Allianz Partners. As a key member of our team, you will be responsible for leading the transformation of operational processes across our MDDR and EL lines of business.

Key Responsibilities
  • Strategy Development: Develop and implement a comprehensive end-to-end process improvement strategy for our Operations department, aligning with our organizational objectives and driving significant transformation and modernization efforts.
  • Technology Integration: Evaluate, integrate, and leverage the latest automation and digitalization technologies to enhance customer journey and process automation, working closely with our technical experts to ensure state-of-the-art solutions.
  • Process & Customer Journey Optimization: Lead the optimization of target customer journeys and processes across all lines of business, focusing on maximizing productivity, simplicity, and overall operational efficiency.
  • Data Analytics: Use data analytics to gain actionable insights into customer experiences and process performance, identifying improvement areas and supporting data-driven decision-making.
  • Innovation: Foster a culture of innovation within our Operations department by encouraging creative solutions and continuous improvement through technological advancements and organizational strategies.
  • Cross-Functional Collaboration: Work closely with various departments within Allianz Partners to ensure seamless integration of target journeys, processes, and operations projects across the organization.
  • Change Management: Drive change management initiatives, ensuring the smooth adoption of new processes and technologies within our Operations department.
  • Performance Monitoring: Establish and monitor key performance indicators (KPIs) related to process transformation, providing regular reports and updates to Allianz Partners leadership.
  • Training & Development: Develop and deliver training programs to enhance the skills and knowledge of our Operations teams, focusing on contact center and omni-channel excellence.
  • Customer Experience Enhancement: Prioritize enhancing the overall customer experience by implementing both digital and non-digital initiatives, ensuring that all operations processes align with customer expectations.
  • Risk Management: Identify potential risks associated with operational process transformations and implement measures to safeguard ongoing operations.
  • Regulatory Compliance: Ensure that all customer journey and process implementations comply with Allianz Group's standards, industry regulations, and relevant legal requirements.
  • Project Leadership: Lead the collection, prioritization, and implementation of business requirements and operations projects across all platforms, ensuring strong, data-driven prioritization in collaboration with Operations and LOB leads.
Requirements
  • Expertise in Service Delivery: At least 8 years of proven experience in service delivery operations within the relevant lines of business, particularly in digital transformation and technology integration.
  • Technical Proficiency: Demonstrated ability to deploy technology-driven solutions and effectively incorporate complex operational and technical constraints into process designs.
  • Detail-Oriented Approach: Strong attention to detail, with the capability to produce clear, comprehensive documentation that incorporates multiple stakeholders and integrates process mapping concepts.
  • Analytical Skills: Affinity with numbers and an ability to quantify impacts, translating abstract reductions into precise time savings, FTE improvements, and monetary values.
  • Market Awareness: Ability to stay ahead of market trends in technology and creatively incorporate these into process improvement use cases.
  • Communication Skills: Exceptional communication abilities, capable of engaging with stakeholders at all levels, from detailed technical discussions to high-level strategic conversations.
About Allianz Partners

Allianz Partners is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams, and challenges, and believe in a diverse and inclusive workforce. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work.