Global Omnichannel Digital Experience Director

il y a 7 jours


NeuillysurSeine, Île-de-France Sephora Temps plein
About Sephora

We inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the EXTRAORDINARY in each of us.


Job Description

The role of Global VP of Omnichannel Experience is a key position within our organization, requiring strong leadership skills and expertise in driving business growth through customer experience.


As a member of our executive team, you will be responsible for evangelizing and accelerating the adoption of best practices to offer an exceptional customer experience, convenience, and seamless journey between all of our online and offline touchpoints.


You will be the trusted partner and enabler of regions, helping them drive results by resurfacing and sharing local best practices and identifying synergies to drive re-usability of high-value learnings or solutions.


This position reports directly to the Global Chief Digital Officer and requires close collaboration with technology leaders to ensure the creation, maintenance, and innovation of a robust catalogue of high-impact omnichannel re-usable features that can serve the regions and govern its direction to foster integration, innovation, and scalability.


Responsibilities
  • Very customer-oriented, you will be at the service of regions, partnering with them to help identify high value business opportunities in omnichannel commerce and services that can be optimized or rolled-out.
  • Resurface local business best practices & accelerate global roll-out by sharing playbooks, creating re-usable assets or vendor deals and animating taskforces around topics such as Click & Collect, Endless Aisle, Customer Service, Delivery & Payment, tools such as virtual try on and diagnosers etc.
  • In partnership with technology, ensure the creation, maintenance and innovation of a robust catalogue of high-impact Omnichannel re-usable features that can serve the regions and govern its direction to foster integration, innovation, and scalability.
  • Animate communities & foster a culture of continuous learning, innovation, and cross-functional collaboration.
  • Establish and maintain strategic partnerships with external technology providers to capture emerging trends in Omnichannel and continuously strive to craft the best, most sophisticated beauty shopping experience.

Requirements
  • Very customer oriented, excellent communication and collaboration skills, adept at engaging with stakeholders at all levels within the organization.
  • Exceptional business acumen and a strong track record of 15 years in driving incremental business or customer experience in Omnichannel or Digital in Store / Retail Efficiency
  • Outstanding strategic thinking abilities with a strong "Doer" attitude, capable of leading in a dynamic and rapidly evolving technological landscape.
  • Experience working in Product/ Tech organizations and as a bonus, driving re-usabilility
  • Passionate about teamwork & creating impact through others, experienced in change management and leadership by influence, fostering a culture of innovation, continuous improvement, and cross-departmental collaboration.

Location and Salary

This position is based in Paris (France) ideally, could also be based in San Francisco (USA). The estimated salary for this position is approximately €120,000 - €150,000 per year, depending on experience.



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