Cybersecurity Expert

About Us

Gorgias is a leading AI-powered customer experience platform, trusted by over 15,000 merchants worldwide. Our mission is to empower ecommerce brands to grow through innovative solutions.

We offer the most integrations of any tool on Shopify (100+) and provide a unified platform to manage every aspect of customer support on every channel.

Our cutting-edge technology automates up to 60% of support so that agents can focus on high-value conversations and driving sales.

About the Role

We are seeking a highly skilled Cybersecurity Expert - Cloud Infrastructure Specialist to join our team. As a key member of our security program, you will work closely with our SRE team and engineering leadership to implement and manage essential security tools and processes.

Your primary focus will be on ensuring resilience against potential external threats and attacks, setting up proactive security measures, and responding to incidents.

This role will make a tangible impact on Gorgias' ability to meet enterprise-grade security standards.

Responsibilities

• Contribute to the development of our security framework, focusing on protecting critical infrastructure and ensuring system reliability.
• Collaborate with the SRE and Infrastructure teams to integrate security practices and tools into existing and emerging platforms, including Kubernetes and multi-region deployments.
• Improve our Security Information and Event Management (SIEM) system to enhance comprehensive monitoring, threat detection, and alerting.
• Develop automated detection and mitigation playbooks for common security incidents (such as DDoS attacks, phishing, and other infrastructure-related threats).
• Conduct and evaluate attack simulations and real-time incident management to improve the detection and mitigation rate.
• Champion security best practices within the engineering organization by promoting secure coding practices, incident response protocols, and real-time threat mitigation strategies.
• Provide leadership and training across engineering teams to ensure adoption of security standards and incident management practices.

Requirements

• 5+ years of experience in a security engineering or infrastructure security role, preferably within a high-growth SaaS or eCommerce environment.
• Proven expertise in infrastructure security, DDoS mitigation, and SIEM/SOC platforms.
• Strong knowledge of cloud environments, particularly in Kubernetes/GKE, Postgres clusters, and networking protocols.
• Hands-on experience with automation tools and Infrastructure as Code (IaC), such as Terraform.
• Proficiency in scripting languages like Python or Golang for automating security processes and incident responses.
• Ability to communicate security best practices and protocols to cross-functional engineering teams, advocating for a security-first mindset across the organization.
• Experience with observability, incident management, and disaster recovery is a plus.
• Ability to confidently serve as the main point of contact for all security-related matters in a dynamic startup environment.

Benefits

• We offer a competitive salary range of €120,000 - €180,000 per year, depending on experience.
• A unique opportunity to work with a leading AI-powered customer experience platform.
• A dynamic and supportive work environment with a talented team of engineers.
• Opportunities for professional growth and development in a rapidly evolving industry.
• A generous benefits package, including 5 weeks of vacation, paid sick leave, and comprehensive health insurance.
• A chance to make a meaningful contribution to the security and success of Gorgias.