Solution Architect

il y a 1 mois

Paris, Île-de-France Insider Temps plein
About Us

Insider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

Job Description

As a Solution Architect at Insider, you will be responsible for proactively engaging with and reaching out to customer technical decision makers and influencers. You will utilize information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.

You will run data workshops to build plans for implementing solutions that align to customer business goals and technical environments. You will drive pilots, proof of concept (POC), and value optimization, and move the customer forward from pilots to productive deployments by rooting pilots in business impact.

You will troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. You will identify, escalate, and work to resolve technical blockers, and route non-technical issues for removal by the appropriate party.

You will proactively engage product and support teams to remediate blockers by conveying impact. You will leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer.

Responsibilities
  • Proactively engage with and reach out to customer technical decision makers and influencers.
  • Utilize information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.
  • Run data workshops to build plans for implementing solutions that align to customer business goals and technical environments.
  • Drive pilots, proof of concept (POC), and value optimization, and move the customer forward from pilots to productive deployments by rooting pilots in business impact.
  • Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
  • Identify, escalate, and work to resolve technical blockers, and route non-technical issues for removal by the appropriate party.
  • Proactively engage product and support teams to remediate blockers by conveying impact.
  • Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer.
Requirements
  • Bachelor's Degree in Computer Science or related field.
  • Minimum 4 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
  • Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
  • Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
  • Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
  • Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies.
  • You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming.
What We Offer
  • A chance to work in an international, diverse, and inclusive environment.
  • Tech Talks with famous and groundbreaking people from the software world.
  • To be part of an industry that's shaping the future of customer experiences.

Language: English

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