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Cloud Solutions Architect
Il y a 2 mois
As a Cloud Solutions Architect at Alibaba Cloud, you will play a pivotal role in ensuring the stability and growth of our clients' cloud-business operations.
Your primary responsibility will be to work closely with the Alibaba Cloud team to prioritize and address customer requests, issues, and feature enhancements promptly.
We are currently hiring in London, Paris, and Frankfurt.
Key Responsibilities- Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.
- Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
- Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.
- Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
- Offer industry-specific best practices and solutions to maximize cloud utilization.
- Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
- Adopt intelligent monitoring and alerting to boost business efficiency and user experience.
- Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations.
- Deliver best practices, solution consulting, and services tailored to Alibaba Cloud's intelligent products.
- Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.
- Over 5 years of experience in solution development, architectural design, serverside development, and operational tasks for largescale internet or financial applications or within enterprise groups.
- Solid technical expertise in largescale application development or operations with cloud product foundations.
- Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.
- Capability to understand and design cross-product system architectures and effectively solve related issues.
- Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
- Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
- Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
- Systematic and comprehensive solution design and architectural skills catered to complex technical environments.
- Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.
- Expertise in applying practical cases and custom optimization solutions for customerspecific business scenarios, such as high availability.
The ideal candidate will create a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas.
With a dynamic service-oriented mindset, you're committed to seeing customer issues through to resolution.
If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we want you on our team.
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