Night Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Apline chic on the Mont s'Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world's finest Alpine golf courses, relax in the region's largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

REJOIGNEZ L'AVENTURE FOUR SEASONS MEGEVE COLLECTION

Découvrez le charme unique de Megève et participez à la création de souvenirs mémorablesenintégrantnospropriétés au charme unique.

Votreaventure alpine sera agrémentée de plusieursavantagesexceptionnels :

Bénéficiez d'un logementéquipé dans l'une des stations les plus prisées par les amoureux de la montagne et des activités de plein air. Au sein de notre Staff House, vouspourrez challenger voscollèguesautourd'unepartie de PlayStation ou de Switch, vousdétendre au son du piano ou de la guitaresèche ...ou encore envousdépensant dans notre salle de sport Un service de navette dédié se chargera de vousconduirejusqu'àvotre lieu de travail, maispourraégalementvous faire découvrir les lieuxmythiques de la région La chambre mise à disposition estsoitpartagée, soitindividuelle (pour les postes cadre et de nuit). Pour les personnesdésireuses de se loger par leurspropresmoyens, une prime mensuellelogement sera allouéetous les mois. Nous vousgarantissons un repas par jour travaillé et la possibilité de bénéficierd'une salle de relaxation pendant votre pause. Dans le but de récompenser la fidélité de noscollaborateurs, une prime estversée à l'issue de la 2ème saisonconsécutiveréalisée (Hiver-Hiver / Eté-Hiver). Profitez de diverses remises dans nos restaurants, maisaussi pour votreforfait de ski, l'accès au Tunnel du Mont Blanc, les Thermes de Saint Gervais, le cinéma de Sallanches et autres attractions locales. Clôturez la saisonenbeautéen participant à notre Staff Party qui pour sûr, fera des envieux

Plongez dans l'élégance Alpine enrejoignant le Mont d'Arbois Luxury Resort

Within the Front Office team, as Night Supervisor, your mission will be:

The Night Supervisor supervises the staff of the entire hotel during the overnight shift and reports directly to the Assistant Front Desk Manager. The Night Supervisor is the direct supervisor of the Front Office during the overnight shift. The Night Supervisor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Within the Front Office team, as Night Supervisor, your mission will be:

Manage the activities at the Front Office during the overnight shift Ensures communications and follow-up with day shift on any complain, guest requests or special requirements Tour the hotel and monitor the activities of all other departments Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met Personally handle all guest relocations according to established guidelines (if applicable) Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc Review late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinate arrivals, departures and billing requirements. Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups Assure that all financial and credit procedures are followed Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction Respond swiftly and effectively in any hotel emergency or safety situation Check guest in and out in an efficient and friendly manner, using guest name whenever possible Assure that guest is assigned type of room requested and the correct rate is charged Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction Process and reconcile charges for overnight parking Utilise a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests Works harmoniously and professionally with co-workers and supervisors Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance Perform other tasks and projects as delegated by management Keep management fully informed of all activities of the Front Desk operations overnight Deal effectively with glitches until complete guest satisfaction is obtained Inform senior management and complete glitch reports and daily follow up Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken Communicate to all support departments any necessary information or requests Work with the Accounting Department to ensure policy and procedures are followed

Cette liste de missionsn'est pas exhaustive. Vous serezamené(e) à effectuerd'autrestâches.

Venezdécouvrirl'activité d'un établissementsaisonnierainsi que les standards d'un hôtelde luxe à la montagne.

Vous êtesunepersonnesérieuse, dynamique, volontaire, ne cherchez plus, cetteoffreestfaite pour vous

En nous rejoignant, faites-vous des amis de travail maiségalement des amis pour la vie

Votrepersonnalité et votre passion feronttoute la différence

A propos de Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts aouvert son premier hôtelen 1961 et, depuislors, se consacre à perfectionnerl'expérience de voyage grâce à une innovation continue et aux normesd'hospitalité les plus élevées. Exploitantactuellement 129 hôtels et complexes, et 53 propriétésrésidentielles dans les principauxcentres-villes et destinations de villégiature dans 47 pays, et avec plus de 50 projetsencours de planification ou de développement, Four Seasons se classerégulièrementparmi les meilleurshôtels au monde et les marques les plus prestigieuses dans les sondages des lecteurs, avis de voyageurs et récompenses de l'industrie.

A propos de Four Seasons Megève Collection

Situé sur les versants du Mont d'Arbois, notredomaineestconstitué de 2 hôtels (Four Seasons Hotel Megève et Les Chalets du Mont d'Arbois, Megève, A Four Seasons Hotel), 7 restaurants dont un restaurant françaismettantenvaleur les produitsrégionaux et les plats traditionnels de la Haute-Savoie, un restaurant japonaisde fusion pan-asiatique Kaito, ainsi que l'un des plus grands spas des Alpes françaises.

S'inscrivant dans la tradition alpine, nosétablissementsperpétuentl'héritageinégalé de la famille Edmond de Rothschild grâce à un hébergement intime dans un cadre somptueux et une culture de l'art de la table au cœurd'une nature préservée.

Four Seasons s'engage pour la planète via son Comité Four Seasons for Good et pour le bien-être de sescollaborateursens'inscrivant dans la diversité et la promotion d'une culture d'inclusion et d'appartenance. Nous savons que la promotion cesvaleurscréeunemeilleurequalité de vie globale pour tous.

Osez l'aventure Four Seasons

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