Aircraft Structural Support Specialist

il y a 2 semaines


Toulouse, Occitanie, France airbus Temps plein

Airbus Commercial Aircraft is seeking a dedicated and experienced individual to fill the role of Aircraft-On-Ground Structure End to End Leader within our Customer Care Centre in Toulouse, France.

As part of Airbus Commercial's customer service department, you will be based at the Airbus AOG Technical Center, providing vital support to global customers around the clock.

Your responsibilities will encompass:

  • Managing and promptly responding to all technical AOG and high-priority in-service requests from clients worldwide.
  • Collaborating effectively with various teams, including In-service Engineering, Customer Support, Program Support, and others, to ensure operational excellence.
  • Evaluating, prioritizing, and overseeing the workload in terms of both quantity and complexity.
  • Ensuring customer satisfaction by delivering immediate recommendations while upholding strict safety compliance standards.
  • Coordinating spare parts availability with Airbus COD/Suppliers to facilitate timely resolutions.
  • Maintaining clear and consistent communication with customers throughout AOG events.
  • Actively contributing to continuous improvement initiatives within the team.
  • Participating in airline immersions/exchanges as required to gain valuable insights into customer operations.

We are looking for an individual who possesses:

  • Proven experience in customer-facing roles, demonstrating a strong commitment to client satisfaction.
  • A comprehensive understanding of Airbus aircraft structure and its associated systems.
  • Excellent interpersonal skills, enabling effective communication and collaboration with diverse teams.
  • A deep understanding of customer operational constraints and the ability to provide tailored solutions.
  • The ability to thrive in a fast-paced, demanding environment while maintaining composure under pressure.
  • A collaborative team player with a flexible and adaptable approach to work.
  • An airline maintenance/engineering background is highly desirable.
  • Proficiency in English is essential for effective communication with global stakeholders.

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