IT Support Specialist

il y a 3 semaines


Strasbourg, Grand Est, France Getronics Temps plein
Job Title: Specialist Support Officer

Getronics is seeking a highly skilled and autonomous IT Support Specialist to join our team. As a Specialist Support Officer, you will be responsible for providing first and second-line support to our customers, ensuring that their IT needs are met efficiently and effectively.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Identify and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Participate in knowledge base development and maintenance
Requirements:
  • Highly autonomous and broadly IT skilled
  • Problem solving skills
  • Very good skills in all of the MS office applications
  • Very good skills with end user computers and, more specifically, Windows computers
  • Good understanding of the main mobile devices platforms and core mobile applications
  • ITIL V4 Foundation Certified
  • Fluent in both English/French both written and oral
  • Part of the consultants needs to be fluent in German both written and oral
About Getronics:

Getronics is a leading provider of IT services and solutions, with a presence in over 185 countries. We offer a range of services, including digital workplace, business applications, smart spaces, multi-cloud, field and onsite support, service desk, network infrastructure, and security and compliance. Our vision is to reimagine the digital future, one customer at a time.


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