IT Support Specialist
il y a 3 semaines
About BruderhausDiakonie: BruderhausDiakonie provides a comprehensive array of support services, care, and educational opportunities in the region of Baden-Württemberg.
Team Overview: The Foundation Management Information Technology team, consisting of 23 dedicated professionals, oversees the IT infrastructure for BruderhausDiakonie, catering to approximately 4,500 users across more than 170 locations.
Position Summary: We are seeking a committed IT Support/First-Level Support Employee (M/F/D) to join our operations in Reutlingen. This is a full-time, permanent position.
Compensation and Benefits: The role offers a competitive salary aligned with the employment guidelines of the Diakonisches Werk Württemberg (based on TVöD), including pay group 9b, an annual special payment, and a performance bonus. Additionally, we provide an employer-financed pension scheme with an 8% contribution, along with various training and development opportunities, health management programs, and numerous employee discounts.
Key Responsibilities:
- Serve as the primary contact for users experiencing IT issues and fault reports.
- Resolve problems directly via phone or remote support.
- Assess and prioritize complex issues within the ticketing system for escalation to 2nd and 3rd level support.
- Engage in user administration, field service, and client management tasks alongside first-level support duties.
Qualifications:
- A completed apprenticeship in IT or a comparable qualification is preferred; however, career changers with relevant IT knowledge are encouraged to apply.
- Initial experience in first-level support is advantageous.
- A customer-oriented and service-driven approach is essential.
This role is integral to ensuring the smooth operation of IT services within our organization, contributing to the overall mission of BruderhausDiakonie.
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