Customer Service Representative

Il y a 2 mois


MontignylèsMetz, Grand Est, France Fenwick-Linde Temps plein
About Fenwick-Linde

Fenwick-Linde is a leading company in the industry, known for its innovative approach and commitment to excellence. We are a dynamic team of professionals who share a passion for delivering exceptional service and driving business growth.

Job Summary

We are seeking a highly motivated and customer-focused Assistant Service Client to join our team in Metz. As a key member of our service team, you will be responsible for managing customer relationships, coordinating technical interventions, and ensuring seamless communication with our clients.

Key Responsibilities
  • Manage customer inquiries and provide timely responses to their requests
  • Coordinate with technical teams to schedule and execute interventions
  • Process customer feedback and ensure that it is addressed in a timely and professional manner
  • Manage customer contracts, including creation, renewal, and termination
  • Collaborate with internal stakeholders to ensure that customer needs are met and exceeded
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and SAP
  • Basic knowledge of customer service principles and practices
  • Ability to work independently and as part of a team
What We Offer

Fenwick-Linde offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.



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