Elegant Implementation Strategist

il y a 7 jours


Paris Passy, Île-de-France 360Learning Temps plein
Implementing Seamless Customer Onboarding

At 360Learning, our Professional Services team plays a pivotal role in ensuring a smooth onboarding experience for our customers. As an Implementation Manager, you will work closely with cross-functional teams to understand client needs and translate them into effective configuration of our platform.

You will oversee all phases of the implementation lifecycle, from initial sales interactions to successful go-live. This includes defining custom architecture for clients based on learner personas and organizational structures, driving project management, facilitating integrations, API configurations, and guiding customers through onboarding to ensure seamless deployment of their learning platforms.

Client Testimonials

'I'm passionate about our PS team because we're a community of equally driven professionals who are fiercely client-focused, tech-savvy, and solution-oriented. We thrive in a culture that values work-life balance, transparency, open communication, company culture, growth opportunities, and challenging work.' - Cristina Macias Amador, Head of Professional Services

'We love positive energy and people who don't mind rolling up their sleeves to solve client problems. Above all, we always have each other's back.' - Kathy Lam, Solution Architect

Your Success Metrics

  • Become a Trello expert through our comprehensive onboarding process
  • Understand our product offering through immersive training
  • Master our platform to support clients with basic requests within one month
  • Pitch the value of our 360Learning platform within three months
  • Own a portfolio of 20 existing clients and onboard new ones
  • Successfully implement integrations and troubleshoot issues within six to twelve months

The Ideal Candidate

  • Minimum 5 years of professional consulting experience in a customer-facing role (Technical Account Manager, Implementation Consultant, or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally in the HR space
  • Understanding and experience working with APIs, SSO configurations, and troubleshooting
  • Solution-oriented mindset with a strong focus on client satisfaction
  • Ability to adapt communication styles for both technical and non-technical stakeholders
  • Organized and able to prioritize tasks across multiple implementations
  • Bachelor's degree or equivalent
  • Passion for our Convexity Culture

Compensation and Benefits

  • Competitive base salary ($120,000 per year)
  • Variable incentive pay and company equity
  • Comprehensive medical, vision, and dental insurance
  • 401k matching starting from day one
  • Generous parental leave
  • Professional development opportunities through our own platform
  • Unlimited annual PTO, five sick days, and ten holidays
  • Flexible work hours and a remote-first organization
  • Diversity, Equity, and Inclusion initiatives
  • Corporate Social Responsibility programs

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