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Field Service Engineer

Il y a 2 mois


Lyon, Auvergne-Rhône-Alpes, France Landa Corporation Temps plein
Job Title: Field Service Engineer

Landa Corporation is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support to our customers and ensuring optimum customer satisfaction with our Nanographic Printing presses.

Key Responsibilities:
  • Transfer technical knowledge to press operators to resolve on-site technical issues
  • Escalate complex issues to Landa's worldwide teams to ensure optimal and effective treatment of customer issues
  • Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity
Requirements:
  • Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
  • Ability to work under remote supervision and perform well under pressure
  • Excellent interpersonal skills, working with global customers and colleagues
  • "Can do" approach using established technical policies and procedures to effectively handle customer issues
  • Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
  • Self-motivated and able to work in a dynamic workplace
  • Clear and effective English communication skills
  • Experience in product support in the graphic arts industry for digital printers or offset presses
  • Experience in inkjet systems - an advantage
  • End to end, highly-skilled technical capabilities and strong troubleshooting skills
  • Valid driving license
About Landa Corporation:

Landa Corporation is a leading provider of digital printing solutions. Our Nanographic Printing technology enables printers to produce high-quality prints at a lower cost and with greater efficiency. We are seeking a talented Field Service Engineer to join our team and help us deliver exceptional customer service and support.