Technical Customer Success Associate
il y a 2 jours
Unlock Global Opportunities
We are seeking a skilled Technical Customer Success Specialist to join our team in the United States. This is a full-time position that requires a strong understanding of technical issues and excellent customer service skills.
About the Role
- As a Technical Customer Success Specialist, you will be responsible for providing timely and effective support to our customers through live chat and tickets.
- You will apply problem-solving skills and resourcefulness to resolve complex technical issues and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success and deliver impactful work on a global scale.
Requirements
- C1 or native written and spoken English proficiency, to communicate with customers and the team.
- Excellent skills in Spanish to communicate with customers.
- High IT curiosity and technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude.
- A curious and always learning mindset - if you don't know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
- Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
- A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
- Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
- Ability to boost the internet speed to at least 50 Mbps.
- Experience in the customer service field is a plus.
About Us
Our client builds world-class solutions for anyone to easily succeed online. Our client's team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
Estimated Salary: $60,000 - $80,000 per year
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