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Lead English Language Support Specialist
Il y a 2 mois
As a key member of the Wall Street English team, you will play a vital role in ensuring students' educational success and satisfaction with their English course through exceptional customer service and study advice.
The role involves managing and supervising the Language Assistant team by providing comprehensive training, establishing clear objectives and tools to achieve them. You will help students reach their objectives by offering motivation and feedback during the learning process and following up on students throughout their course.
Key Responsibilities:
- Deliver high-quality customer service to students
- Provide study advice and support to students
- Manage and supervise the Language Assistant team
- Establish clear objectives and tools to achieve team goals
- Offer motivation and feedback to students
- Follow up on students throughout their course
- Ensure students' educational success and satisfaction
Requirements:
- High level of English language proficiency
- Customer service experience
- Excellent interpersonal and management skills
- Friendly, outgoing, and enthusiastic personality
- Native or excellent level of the French language
