Americas IT Service Operations Engineer

il y a 2 semaines

VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein

Role Overview:

Dassault Systèmes Americas is seeking a skilled IT Service Operations Engineer to join our team. This full-time position is based in the Paso Robles California office.

Key Responsibilities:

  • Manage and support end-user devices and local environment while complying with corporate standards
  • Lead regional and/or local IT projects, technical reviews, evaluate new technologies, make recommendations for process improvement
  • Provision new hardware and software, troubleshoot and provide prescribed solutions for all DS offices in Americas
  • Support IT operations using Dassault Systèmes support tool. Follow, maintain DS set support KPIs (Approval workflows, resolution time & user satisfaction)
  • Document procedures to ensure business continuity

Requirements:

  • Bachelor's degree in Computer Science or equivalent from a 4-year accredited college/university
  • Minimum 4 years of IT experience
  • A customer support mind-set and ability to work with senior level business leaders
  • Excellent interpersonal skills, and experience in supporting critical business environments
  • Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments
  • Strong understanding of Microsoft Operating Systems, Windows 11
  • Good understanding of Active Directory, SCCM, Antivirus, and Security
  • Good analytical, troubleshooting skills to solve complex IT problems
  • Ability to support local infrastructure, such as servers, network, audiovisual equipment, etc.
  • Experience working with and administering MAC OS
  • High level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
  • Strong communication and writing skills to document new or existing processes
  • An inquisitive mind to think outside the box with a focus on continuous improvement
  • Willingness to travel on business to other DS sites (Approximately 10%)
  • English & relevant local language skills if applicable
  • Ability to lift 40 lbs.

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