Technical Support Specialist

il y a 1 semaine


Limoges, Nouvelle-Aquitaine, France Econocom Temps plein

Econocom is seeking a dedicated Technical Support Specialist to provide exceptional user assistance and contribute to our dynamic IT environment.

As a key member of our team, you will play a vital role in ensuring seamless technology experiences for our users. Your responsibilities will encompass resolving technical issues, managing support requests, and collaborating with colleagues to deliver outstanding customer service.

Your Responsibilities:

  • Provide prompt and effective support to users experiencing hardware or software difficulties.
  • Analyze user-reported incidents, identify root causes, and implement efficient solutions.
  • Maintain accurate records of support interactions using our ticketing system.
  • Collaborate with team members to share knowledge and ensure consistent service delivery.
  • Stay up-to-date on the latest technologies and industry best practices.

What We Offer:

  • A competitive salary commensurate with your skills and experience.
  • Comprehensive benefits package, including healthcare, meal vouchers, and transportation subsidies.
  • Opportunities for professional development through training programs and certifications.
  • A supportive and collaborative work environment that values diversity and innovation.

Your Profile:

  • Possess a solid educational background in IT (minimum Bac+2 or equivalent).
  • Demonstrate proven experience in providing user support and resolving technical issues.
  • Exhibit proficiency in ticketing tools, Windows operating systems, and customer relationship management principles.
  • Showcase excellent communication, interpersonal, and problem-solving skills.


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