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Customer Service Sales Representative
Il y a 2 mois
Job Title: Customer Service Sales Advisor
Contract: Permanent
Company Overview: Our Volkswagen dealership in Niort is seeking a skilled Customer Service Sales Advisor to join our team.
Job Summary:
- Develop and maintain strong relationships with customers to ensure exceptional service and sales experiences.
- Plan and coordinate appointments for after-sales service customers, ensuring timely and efficient service delivery.
- Prepare and manage repair orders, work orders, and customer files, ensuring accuracy and attention to detail.
- Identify opportunities to upsell and cross-sell products and services, driving revenue growth and customer satisfaction.
- Collaborate with workshop teams to ensure seamless communication and coordination with customers.
- Prepare and present repair quotes, ensuring transparency and clarity for customers.
- Process and manage customer payments, ensuring timely and accurate invoicing.
- Return vehicles to customers, ensuring high-quality service and attention to detail.
- Build and maintain customer loyalty through exceptional service and relationships.
- Monitor and report on quality and customer satisfaction metrics, driving continuous improvement.
- Promote the company's brand and services, ensuring a positive and professional image.
- Comply with all relevant health and safety standards, ensuring a safe working environment.
- Meet and exceed quality standards set by the manufacturer, ensuring exceptional service and customer satisfaction.
Requirements:
We are seeking a highly skilled and experienced Customer Service Sales Advisor with a background in commerce or automotive mechanics. The ideal candidate will possess strong sales and service skills, a customer-focused mindset, and excellent communication and interpersonal skills.
Education and Experience:
Minimum Education: Not specified
Minimum Experience: 2-5 years