Field Application Engineer
il y a 2 jours
A start up biotech is transforming the field of real-time biochemical monitoring through advanced optical microchip technology. Their solutions enable precise sensing of molecules, temperature, acidity, oxygen levels, and more, directly at the core of biochemical/chemical reactions. By optimizing sensor performance to be smaller, more cost-effective, and efficient, the company is driving innovation in the pharmaceutical and biotech industry.
We are seeking a Technical Application Specialist to support clients and collaborate with internal teams. This role focuses on leveraging expertise in process analytical technologies (PAT) and analytical instrumentation to deliver high-quality solutions, ensuring customer satisfaction and project success.
Role Overview
The Technical Application Specialist will act as a key technical advisor for clients, providing support and implementing advanced analytical tools. The position requires close collaboration with the Sales & Marketing team, as well as cross-functional interaction with R&D.
Key Responsibilities:
Client Support:
- Identify and address client needs by delivering tailored technical solutions.
- Ensure the optimal functioning of systems through proactive maintenance and troubleshooting.
Product Demonstration and Training:
- Operate and demonstrate hardware and software solutions to meet client requirements.
- Oversee installations and analyses of PAT technology at company facilities and client sites.
- Facilitate training sessions for clients, covering both new and existing systems.
Project Coordination:
- Collaborate with multiple stakeholders to ensure timely and high-quality project delivery.
- Create detailed documentation and reports on experimental outcomes, product performance, and issue resolution.
Team Collaboration and Leadership:
- Work alongside R&D and Sales teams to improve product offerings and resolve technical challenges.
- Provide technical guidance within project settings to achieve business and technical goals.
Continuous Development:
- Stay updated on emerging trends and advancements in the field of PAT to enhance service delivery.
What we are looking for:
- A master’s degree (or equivalent experience) in analytical chemistry, biotechnology, engineering, or a related field.
- At least 3 years of practical experience with analytical instrumentation and/or PAT.
- Strong troubleshooting and problem-solving skills.
- Project management and organizational abilities, with a proven track record of coordinating across teams.
- Excellent communication skills for both technical and non-technical audiences.
- Flexibility to travel domestically and internationally.
- Fluency in English (knowledge of French is an advantage).
- Familiarity with bioproduction and pharmaceutical processes; experience with Raman spectroscopy is a plus.
- A proactive, creative, and collaborative approach to problem-solving.
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