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Technical Support Specialist NGS
il y a 1 semaine
Technical Support Specialist, Next Generation Sequencing (NGS)
Position based in Saint-Germain-en-Laye (78) Takara Bio Europe SAS (the EMEA subsidiary of the Japanese multinational group Takara Bio Inc.) supplies a range of particularly innovative products and services for advanced research in life sciences, as well as diagnostic and clinical developments.
Through our various networks, our teams enthusiastically serve clients from academic and clinical research organizations, biopharmaceutical, and bio-industry companies based in Europe, Middle East and Africa.
Takara Bio Europe offers a pleasant working environment, and an opportunity to join a dynamic and multicultural team constantly evolving towards significant improvements on human health treatments.
We are seeking for a talented Technical Support Specialist in Next Generation Sequencing (NGS), based at our site in Saint-Germain-en-Laye (west of Paris). Partial remote work is possible. The position is ideal for a young scientist willing to transition from research to sales support activities.
MISSION
- Developping a good understanding of Takara Bio’s NGS portfolio to readily answer customer’s technical and scientific questions related to our products and customer’s projects and provide the best advice.
- Answering pre-sales and post-sales technical questions emphasizing on the NGS portfolio by email/phone/live chat/videoconference.
- Offering troubleshooting support to customers by email/phone/videoconference with support from R&D.
- Filing relevant information in Customer Relationship Management (CRM) system
- Providing technical trainings and refreshers to our sales representatives and channel partners on Takara Bio’s NGS portfolio or related products.
- Keeping up with new product launches and staying informed about competing products and services.
- Enrich bibliographic database with relevant scientific articles.
REQUESTED PROFILE
Education Requirement
- PhD in Molecular Biology or related life science discipline
- Validated Training in NGS (>2 years)
Required Skills:
- Hands-on lab experience in cDNA library preparation and NGS (>2 years).
- Ability to communicate effectively on complex technical and scientific topics.
- Excellent written and oral communication skills in English are mandatory. Good level of French and/or German is a plus.
- Effective prioritization of existing tasks and their efficient handling.
- Service-minded, customer-focused, excellent support skills, including strong listening skills.
- Highly organized, autonomous, analytical thinking, and troubleshooting skills.
- Proficiency in Microsoft Office.
- Ability to work effectively in a multidisciplinary and multicultural environment.
- European work permit required.
Thank you for sending us your application (letter of motivation + CV by email)
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