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Senior Sap Support Logistic
il y a 2 semaines
The role
You daily execute second- and third-line remote support interventions in SAP for a number of customers: issue solving, realizing changes, assisting key-users. The product range to support for our customers implies SAP ECC suite, SAP S/4HANA environments and SAP add-on products developed by SOA People You interact with SAP AG to tackle customer issues in the standard product, in line with the SAP License Maintenance contract in place. For our SAP add-on products, you interact with the SOA People product development team to discuss customer issue solutions or demands for future extensions. You provide additional RTS services to our customers: occasional on-site meetings or workshops with customers, functional assistance during a planned go-live, mini-projects to extend the functionality of an implementation. You have full responsibility over the topics you are dealing with, in defining the functional solution, in the implementation and in the surrounding cooperation with the involved customers. You pro-actively communicate about the status and result of your work with all stakeholders: customers, service desk coordinator, colleague consultants, service delivery managers, RTS management. In case of operational issues, you escalate the matter internally to the service desk coordinator. You mainly work in Waver (Belgium) or in Lyon (France).If you believe you have what it takes, then this could be a great way to progress your career into something truly special.
Key abilities
You are very customer and service oriented, meticulous and punctual in your communication to customers. You like to work in a support environment, where operating procedures, request priorities and SLA agreements are important drivers of your daily activities. You constantly focus on the quality of your work. You take a pragmatic approach to define working solutions in systems where you are not fully familiar with. As a senior consultant, you have experience in guiding a small team of three to four more junior colleagues in the successful handling of their support own requests You have at least 5 years' experience as an SAP logistics consultant in (parallel) missions for different customers. As a consequence, you have in-depth knowledge on base SAP modules like SD, MM, LE. You also have very good knowledge about the information exchange between these SAP modules and the SAP FI/CO environment. You have good knowledge on quite some other industry related modules or domains: PP, (E)WM, PM, CS, QM, MDM, SRM, Intrastat, … You are skilled in ECC and S/4HANA (private/public) cloud environments. You understand ABAP (OO), so you can easily cooperate with technical consultants in e.g. a debugging session. Functional experience with SolMan on service desk and CRM modules is a strong asset You communicate fluently in French and English. Both orally and in writing. Good knowledge of Dutch is a strong asset. ITIL experience is a strong asset.