Carelink Coordinator

Position Description: Project supportWork with the Care Access Manager to provide support in identifying and liaising with all GPs and allied stakeholders to be informed of the program including future ongoing updates.Identify staff to attend training in operation of the data base (portal) and ITC Guidelines and Procedures.Ensure that financial systems can track spending on ITC and invoice the NMHSS on a monthly basis; andEnsure clients are aware of the model and any future ongoing updates.Implement the ITC program in your regionLiaise with the clients referring doctor/practice as required to confirm details/any specific requirements, for example, preferred service provider, where multiple services are involved for one client, seek advice from referring doctor/practice regarding order/timing of services/ appointmentsEngage general practitioners in your regionLiaise with the clients referring doctor/practice as required to confirm details/any specific requirements, for example, preferred service provider, where multiple services are involved for one client, seek advice from referring doctor/practice regarding order/timing of services/ appointments.Check that there is no other funding source for each activity in Supplementary Services activity referral.Seek approval for each purchase from the Care Access Manager prior to purchase.Book/order and pay for approved ITC services for approved clients.Invoice NMHSS once monthly for all Supplementary Services expenditure against ITC.Engage providers/suppliers as required to complete each client request.Client liaison including:Communicate arrangements made e.g. equipment purchased, appointment date, transport/ accommodation detailsProvide practical support to assist clients to complete documentation relating to their referral, e.g., Referral forms in consultation with PracticeProvide practical support to assist client to take up the services arranged.Liaise with referring doctor/practice to communicate client access issues as they arise, for example failure of client to take up the services arranged, logistical issues or changed arrangements.Liaise with referring doctor/practice to communicate outcome of referral, e.g. patient attendedLiaise with providers to ensure report/documentation regarding the outcome of the service provided to the client is sent to the referring doctor to enable the doctor to provide post intervention follow-up.Program progress and issuesLiaise with the Care Access Manager - MHSS and/or Practice Operations Manager in relation to progress of referrals and any issues/complaints that need resolving in your region; andProvide follow-up phone call to clients for feedback for Quality Assurance activitiesData and reportingComplete data entry including client registration/ tracking/ outcome system; andPrepare reports to the Care Access Manager as requiredSelf-Management& TeamworkContribute to process improvement and adhere to all CWAATSICH Policies.Contribute to the achievement of team goals by:Fostering and maintaining open and honest lines of communication.Working autonomously and in a multidisciplinary teamPromoting an attendance culture to enhance team cohesion and work productivityParticipate in professional supervision including peer and supervisor reviewFoster LinkagesLiaise and collaborate to foster effective planning, delivery of appropriate referrals and program outcomes with:Clinic, and corporate teamHospital, allied health and other health care professional's relevant agencies and organisationsEstablishing and strengthening partnerships and collaboration at the local, regional &national level to support e.g. cross sectoral, holistic integrative care pathwaysExpected Professional Behaviours and AttributesDemonstrate a knowledge of, and compliance with, all relevant legislation and common law obligations affecting Health Practitioner clinical operations.Discharge of duty of care in the course of practice including meeting practice standards, and accountability for clinical actions.Practice only within the limits of your educational preparation and competence.Identify and respond to unsafe practice,Demonstrated patient-focused approach Excellent interpersonal and communication skills across all ages and social groups.Maintain absolute confidentiality regarding patient and practice information.Have a vigilant attitude to accuracy, being prepared to double check as necessary.Ability to work cooperatively and independently and the ability to prioritise and organise.Demonstrated commitment to ongoing professional development.Employment Training ConditionsIn line with the QSOM and legislative requirements all employees are required to attend training sessions in-house and external courses when requiredMANDATORY QUALIFICATIONS AND LICENCESCertificate IV in Primary Health Care (Practice) APHRA Registered or ability to work towards this requirement Availability to travel is essentialPossession of a Queensland Open's Driver's License. Possession of a Blue CardPossession of a First Aid Certificate/CPR Complete a Criminal History Check