Avs Manager, Shoes, Fashion

8+ yrs of experience in retail or in the fashion and consumer goods industries or in consulting
- Ability to build strong relationships with stakeholders and key partners
- BA/BS required
- Ability to communicate clearly and effectively (written & verbal) with different functional groups including senior business leaders, finance and HR.
- Strong analytical skills
- Demonstrated experience in coaching and developing talent

Job summary

This role can be based in Munich/London/Paris

Amazon opened on the World Wide Web in July 1995 and today offers Earth’s biggest selection. Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce website. Almost half of the sales come from our international businesses and our European retail business is a core part of that scale and growth. Amazon’s presence in Europe is growing fast including operations in Germany, the UK, France, Italy, Spain and our EU headquarters in Luxembourg.

Amazon is looking for a Senior Manager, Program Management to manage Amazon Vendor Services (AVS) within Amazon Fashion, to help us grow the AVS program for European Retail Softlines. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As the functional lead for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, through a team of Team Leads and Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Category Director and Functional Leaders to identify vendor needs and build a program that is relevant to their business. You will be expected to contribute to continuous enhancements and innovation within the service.

You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.

This is manager of manager role and will include remote management.

Key job responsibilities
- Partner with Category Director, Category Leaders, Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs
- Enable your team to deliver bar-raising vendor experience for the vendors subscribed to the program
- Define joint business plans and deliver impact to the vendors you own directly
- Manage a team of Team Leads and Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Think Big to shape the AVS program and work with the EU AVS team to drive productivity within your team
- Define the skills required within the team to support your vendors with specific problem areas
- Develop the right skill set within the team and allocate resources to vendors
- Grow and develop people into a talent pool for Amazon

The following qualifications would be considered a plus:

- Prior experience in retail, preferably vendor management and/or in-stock management.
- Proven track record of taking ownership and driving business performance
- Proven track record of thinking creatively/ outside the box to deliver business results