Field Service Engineer

il y a 2 semaines

Paris, France Germer International Temps plein

The Field Service Engineer will support customers across the UK and mainland Europe by performing regular maintenance, repair, and refurbishment of laboratory instruments, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities and others.

**Must be currently based in France, Germany, or Switzerland to apply.**

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Perform preventative maintenance, repairs, and calibrations on laboratory instruments, as well as the refurbishment of instruments.
- Promote the customer’s long-term interests by extending the life of their instruments.
- Effectively communicate with customers before going on site and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
- Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation with an ISO 9001:2015 mindset.
- Create and properly maintain customer service logs and documentation.
- Accurately record service reports, time entries, and the use of repair parts.
- Follow the Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOPs.
- Follows and promotes company policies and procedures.
- Contributes to SOP formulations as needed.
- Represent and promote the company in a positive, professional manner.
- Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.
- Having experience with any of the following instrumentation will be highly considered.
- FPLC and Bioprocess, Microplate Readers, Microplate Washers, Genevac® Evaporators, Typhoon® Imaging Systems, Incubators, Surface Plasmon Resonance, and Centrifuges.
- No visa sponsorship, and must have a valid EU, UK passport and driver's license.

GIHP1

Pay: From 39,000.00€ per year

Work Location: In person

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