Senior Manager

**Company Description**

**blackcrows** is an independent ski brand born in Chamonix, and embraced by mountain communities around the world. We design skis, outerwear and accessories with a relentless focus on performance, identity and style—objects shaped by a desire to merge beauty and efficiency.

Rooted in ski culture and driven by a spirit of freedom and adventure, **blackcrows** celebrates the mountains as a creative space. With offices in Chamonix, Paris and Los Angeles, a global distribution and own physical retail stores in key locations, the brand continues to expand its vision of contemporary skiing.

**Job overview**

In the context of blackcrows’ physical retail expansion plan, the brand is looking for a **Senior Manager, Retail Operations** in order to help lead and accelerate retail store operational excellence. The role will oversee the areas of Store Design and Development, Project Management, Trade Marketing and Retail Operations across a growing network of permanent locations and temporary pop-up stores.

The role will be in charge of delivering blackcrows’ physical retail roadmap and will strengthen the output of the company’s retail department to help achieve company-wide business objectives. They will also provide leadership to in-store sales teams and support them in developing both personal and professional competencies.

This is both a strategic and hands-on role, with an opportunity to lead the opening of new retail locations, shape a truly unique brand experience for our guests, and deliver stronger retail ops standards.

**Key responsabilities**
- Stay ahead of global retail trends and bring innovative thinking to the evolution of our consumer experience.
- Lead the strategic planning and execution of Blackcrows’ global physical retail expansion—delivering immersive “nest” concepts that reflect the brand’s DNA and deepen community engagement.
- Oversee the end-to-end development of new retail locations, from design and build-out to operational launch, ensuring consistent brand standards and retail excellence.
- Drive revenue and profitability across all physical retail formats, with full ownership of 4-wall performance and channel-level P&L accountability.
- Build and empower high-performing store teams through recruitment, onboarding, coaching, and a shared culture of excellence and authenticity.
- Collaborate cross-functionally with Marketing, E-Commerce, Product, and Wholesale to ensure integrated go-to-market strategies and holistic brand storytelling.
- Develop and execute trade marketing initiatives in partnership with agencies and creative teams to elevate the Blackcrows experience across both retail and wholesale footprints.
- Identify and act on growth opportunities—including market entries, pop-up activations, and omni-channel integrations—to continually evolve our retail ecosystem.
- Shape and maintain best-in-class retail operations by defining scalable systems, workflows, KPIs, and training programs to support expansion and consistency.
- Translate Blackcrows’ brand values into physical retail environments and customer interactions, ensuring cultural alignment and brand resonance across all touchpoints.
- Oversee location-level annual planning including budgeting, forecasting, sales performance analysis, and continuous improvement initiatives.
- This list is not exhaustive and may be added to and/or revised during your assignment, depending on our discussions and your interests._

**Skills & profile**
- 5-10 years of progressive experience in retail sales and operations within a premium or lifestyle brand; multi-store management experience preferred.
- Demonstrated success in leading the launch and scale of new retail locations—from site selection and concept creation to grand opening and team ramp-up.
- Strong leadership capabilities with a track record of hiring, developing, and retaining top retail talent; confident managing both field teams and HQ stakeholders.
- Expertise in retail operations and store-opening protocols, with excellent project management skills and a solution-oriented mindset.
- Deep understanding of clienteling, visual merchandising, and the experiential components of retail that drive loyalty and differentiation.
- Highly collaborative and cross-functional: able to build bridges across departments to execute aligned and agile strategies.
- Globally minded, with a pulse on international retail trends, consumer behaviors, and market dynamics.
- Strategic and analytical thinker with strong commercial acumen and the ability to balance creativity with operational discipline.
- Proactive and hands-on, thriving in dynamic environments where resourcefulness and initiative are key.
- Willing and able to travel regularly for store visits, openings, and cross-market initiatives.
- Fluent in English and French; proficiency in Italian or German is a plus.
- Paris-based role with required in-office presence (central Paris HQ).

**Contract & conditions**:
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