Concierge

**The Company**

A.M.A Selections is a premier luxury vacation rental booking platform based in Cannes, France. We offer a definitive collection of the world's most exclusive holiday homes, complemented by world-class services. We are a rapidly growing company with over 1,000 properties listed throughout Europe and the Caribbean to date. At A.M.A Selections, we are passionate about all aspects of travel and hospitality. Our goal is to become a global brand, recognized for delivering an exceptional experience to discerning travelers. If you're looking to join a young, dynamic team in the luxury travel industry, then read on

**The Role**

We are looking to hire someone full-time. The position is based in our Cannes office and will start as early as October 1st. The role includes key administrative tasks, including the onboarding of new properties on our site and ensuring that our existing portfolio is up-to-date on our platform and across 3rd-party channels. You will play a pivotal role in maintaining relationships with our clients and partners and property owners.

**Key Responsibilities**
- Respond to all concierge requests prior to guests’ stay (restaurant reservations, yacht charters, private chefs, etc.) and tailor their itineraries.
- Manage relationships with local partners through monthly calls, updates, and reports.
- Develop a deep knowledge of each destination and become the go-to source for our guests regarding recommendations.
- Ensure proactive follow-up with guests from the introductory stage to the arrival date of their stay at the property.
- Respond promptly and professionally to client questions, concerns, and requests, offering personalized solutions to enhance their experience.
- Understand the needs and requirements of high-end customers, ensuring all requests are addressed in a timely manner while adhering to our brand standards.
- Be the client’s trusted advisor by uncovering each guest’s preferences and criteria to propose a curated selection of recommendations, services, and experiences for their upcoming trip.
- Educate guests about the services and experiences we offer, tailoring your approach to their specific needs and preferences.
- Compile and report on guest feedback, communicating this information internally and to our partners.
- Represent A.M.A Selections with partners and owners for all guest-related matters, from the introductory stage to the departure date of their booking, acting as a point of contact for any potential issues or further queries.
- Manage ongoing relationships with guests post-trip by following up on satisfaction survey results and ensuring proactive communication to nurture and help plan subsequent trips, with the goal of building long-lasting relationships.
- Be available for regular rotating schedules, which may include weekends and holidays, as our guests need us.
- Conduct property visits and inspections (traveling to destinations may be required throughout the year).
- Identify new service providers and convert them into active partners to list their services and experiences on our platform

**Who we are looking for**:

- High organizational skills and attention to detail.
- Excellent communication skills.
- Strong analytical mindset and problem-solving skills.
- Ability to thrive in a high-paced environment with pressure to meet tight deadlines while multitasking and maintaining a professional demeanor.
- Good Microsoft Office skills and ability to quickly master new systems and tools.
- Professional, dynamic, great team spirit, and service-oriented.
- Native or fluent English (written and spoken) and an intermediate level of French is required.
- Education Level: A bachelor’s degree is preferred.
- Minimum of 1 year of experience in operations or customer service, preferably in the travel or hospitality industry.
- Affinity for luxury and travel.
- Excited and interested in working for a young, growing company.

Compensation BRUT: 2800€ per month (plus tips)

Contract: 6 month CDD

Pay: 2,800.00€ per month

Ability to commute/relocate:

- 06400 Cannes: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hospitality: 1 year (required)

**Language**:

- English (required)
- French (required)

Work Location: In person

Expected Start Date: 17/02/2025