Global Business Process Owner

**EXCLUSIVE NETWORKS** |** **Introduction**

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

**DUTIES AND RESPONSIBILITIES** |** **About the role**

Strategic Process Ownership
- Own and govern global Order to Cash (O2C) processes, ensuring alignment with corporate strategies and objectives.
- Define and maintain global O2C process standards, policies, and procedures, ensuring compliance with regulatory and legal requirements.
- Work closely with stakeholders in Finance, Sales, Operations, and IT to ensure alignment on O2C processes and goals.
- Develop and execute a roadmap for O2C process improvement, automation, and innovation to improve performance and efficiency.

Process Standardization & Optimization
- Identify and pursue continuous improvement and optimization of O2C processes; support digital transformation initiatives such as RPA and AI-driven solutions.
- Collaborate with Digital, Strategy & other teams on the operational implementation of new digital business models (cloud-based, subscription-based, Hyperscalers ).
- Collaborate with IT and Operations to integrate and enhance systems supporting the O2C process, including ERP, CRM, and billing platforms; drive and monitor progress on O2C initiatives using the Group project management software (Jira).
- Support the development of dashboards and analytical tools to track process performance, leveraging BI and Process Mining technologies.
- Support implementation of KPIs defined by different Group stakeholders (Business, Treasury, FP&A, etc) to assess the performance of the O2C process.

Change Management and Training:

- Lead change management initiatives for process updates and system changes, ensuring smooth transitions and mínimal disruption.
- Develop and oversee training programs for O2C process changes to ensure knowledge transfer across global teams and maximize buy-in and adoption.
- Provide operational support and guidance to operational teams (including at the country level) to resolve issues and maintain process integrity.

**QUALIFICATIONS AND EXPERIENCE** |** **About you**

**The ideal O2C Global Business Process Owner**:

- Masters degree in Finance, Operations, Business Administration, or a related field; 58 years of experience in business consulting, process ownership, financial auditing, or controlling.Certification in Lean Six Sigma or similar methodologies is a plus.
- Strong knowledge of end-to-end O2C processes, process modeling (e.g., MS Visio, Aris), and improvement methodologies like Lean or Six Sigma.
- Proficiency in ERP/CRM systems; experience with Oracle NetSuite is an advantage.
- Familiarity with tools like PowerBI, Celonis, and advanced skills in MS Excel and PowerPoint.
- Fluent in English; French is a plus.
- Strong communication, strategic thinking, and stakeholder management skills
- Availability to travel internationally as needed, up to 30%.

**WHO ARE EXCLUSIVE NETWORKS?** |** **Why work for us**

Exclusive Networks is committed to upholding the highest ethical standards. We are committed to fostering, embracing, encouraging, and preserving a culture of diversity, equity, and inclusion.

**Our benefits include**:

- 25 days off
- 12 days of RTT
- 1 Birthday Day
- The employee's beneficiaries are also covered by the mutual insurance free of charge.
- Underground parking on site, company restaurant
- Company mutual paid in full by the employer
- In the event of sick leave, the salary is maintained at 100% from one year of seniority