Digital Learning Designer Intern

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
- We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

**Your Mission**
- We are looking for a Training & Knowledge Intern to join our Knowledge Team in the Customer Support department. The Knowledge team takes care of training our in-house and outsourcing Customer Support Teams aiming to provide assistance to our community and contributes to the great experience of our users in 22 countries traveling by Carpooling and Bus. Additionally, our team is responsible for our central Knowledge Base and builds the bridge between the Customer Support team and other teams of the company. You will be reporting to Sarah Krenn, our Senior Training & Knowledge Manager.

**Your Responsibilities**:

- Create new engaging and effective online learning courses in order to onboard our Customer Support agents
- Develop training resources and design learning paths within our Learning Management System tool (Sana)
- Collect and analyze feedback from training participants to assess program effectiveness and adapt it accordingly
- Collaborate with cross-functional teams to gather feedback and insights to drive continuous improvement efforts

**Your Qualifications**:

- Nice to have - Familiarity with learning management systems (LMS) and experience in creating training resources and materials
- You have excellent communication skills in English
- written & spoken
- You are able to bring creativity and innovation to training and knowledge management resources
- You are able to work independently and function as part of an international team
- You are a quick-learner and adapt in a fast-paced environment
- Nice to have - A prior experience using the service as a driver and/or a passenger

**What we have to offer**:

- An international environment with over 45+ nationalities
- ️ A hybrid, flexible workplace with family-friendly policies
- Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- A product and a workplace with a strong commitment to sustainability
- Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
- To know more, check out our_
- 100 reasons to join BlaBlaCar_
- _

**We are dedicated to flexibility, growth and well-being at work**:

- Hybrid working set up
- Free unlimited carpooling & bus rides1 day off per month
- Local meal plan policies (Swile card in France)
- 50% transportation paid in France (Forfait Mobilité Durable)
- Moka care

**Interested in joining the ride? Here’s what your hiring journey will look like**:

- a 45-min video call with our Talent Acquisition Manager, Alessandra to get to know you, understand your career expectations and answer your questions
- a full remote written exercise
- a 45-min video call with our Senior Training & Knowledge Manager, Sarah to discuss your experience and profile
- _Our hiring process lasts on average 20-25 days and offers usually come within 48 hours. BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._