Application Specialist for Xrf in France

Job Title: Application Specialist for XRF in France Location: France Reporting Line: Line Manager - Application Manager, France (or Country Manager) We unleash the power of very small things to make big things happen. Join our Team About the role: In this specific role, you are a key contributor in managing the technical and scientific activities related to XRF technology within France and other French speaking territories abroad. Together with Sales, Customer Service and our Customers, you will provide value-added solution to stakeholders utilizing Malvern Panalytical(MP) offerings within all MP sectors that we serve. What you will bring to the role: - Prepare and present lectures, publish scientific papers/posters and present seminars at an advanced level to our subsidiaries, agents, distributors, direct sales team and the end-users. - Communicate regularly with local and global peers to facilitate sharing of knowledge, contribute to upskilling their colleagues in the global MP Applications department. - Assist the Applications team by providing on-going training support to ensure confidence with the complete MP range of products. - Explains when they can use it to complement a sample submitted for a different technology. - Be the technical/commercial expert to fully support the efforts of Account Managers/Inside Sales. - Work with Account Managers on “A” opportunities to devise the technical/product/demo strategy, as appropriate. - Work with the Inside Sales group on "B" opportunities to reach out to prospects and offer technically based means to progress an opportunity closer to an order. - Contribute to any internal sales support trainings and external marketing content (e.g. Webinars, Testimonial, Application notes) to increase scientific community interest related to an MP product(s) and/or sector(s). - Maintain the Company's CRM (Salesforce) solution by inputting updated information in a timely manner, in support of the sales process. Stay current with all tasks, activities, and opportunities within Salesforce. - Attend periodic sales meetings and present performance highlights and future outlook for the region. - Responsible for and contribute to sample analysis in the form of pre-sales sample analysis or in a demonstration environment directly with potential customers, subsidiaries and/or channel partners, using the Malvern Panalytical range of instruments at an MP-site or a Customer-site and to communicate the findings of such analyses in written report or presentation format. - Be aware of the health and safety implications of any sample analysis and provide HSE advice to customers and staff accordingly. - Provide appropriate and timely technical assistance to Malvern Panalytical customers and prospects within the Regional/Country and associated channel partner territories. - Provide remote or customer-site post-installation training and commissioning of the product expertise the specialist is knowledgeable in for new or existing customers. - Provide customer feedback to customer support and the MP business to assist in increasing our customer satisfaction. - Manage the availability of the required resources to support the customer training, demonstration and marketing programmes within the Regional/Country. - Maintain current instrument proficiency in order to perform exceptional equipment demonstrations at prospective customer’s facilities in collaboration with Sales team. - Maintain, track and report Company demonstration equipment in their possession. - To help facilitate Applications support to contribute to internal MP projects (Expertise Project Requests (EPR)) collaboratively to support business development of product, marketing and/or sector campaigns in line with general business objectives. - Provide market and competitive feedback to Sector Marketing Manager and/or Product Management, respectively. - Investigation of the product/sector market and seeking possibilities for cross-selling via intense customer discussions, visits of local exhibitions and/or international conferences, to generate or provide input of existing or new market opportunities and user requirements to product management and sector managers for future products and customer centric solution developments. - Travel throughout assigned Territory/Region to call on prospective and existing customers to support orders, maintaining open communications with Account Managers or Inside Sales members always. - Analyze and control travel expenditures to conform to budgetary requirements. - Maintain adequate records and submit expense reports with appropriate documentation in a timely manner to substantiate expenses incurred while traveling on Company business. - Prepare monthly report showing current month support activities along with next month’s objectives. - Ensure that the Applications Laboratories adhere to ISO 9001, ISO 14001 and ISO 45001 standards, and support the Q3HSE to maintain these standards acr