Senior Print Production Manager

**About the Team**

The Production Centre is a hub of delivery excellence based across EMEA, formed by a multicultural team of production experts which delivers marketing materials across Europe (EMEA). In a nutshell, the Production Center boosts business’s growth driving efficiencies & performance.

**Purpose of the role**
- **Vision**: The Senior Production Manager manages the production of high-level spend and strategic projects, to ensure the highest satisfaction of Indicia Worldwide’s clients.
- **Mission**: To activate the proposition of Indicia Worldwide through clients delivering both the best quality and price for our client´s needs.
- **Approach**: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

The Senior Production Manager manages the production of high-level spending and strategic projects while facing clients directly supporting both strategy and satisfaction. The SPM will be also expected to mentor and upskill the Production Managers and, at times, manage the project traffic among other PMs.
- Working on complex briefs directly with the client / Advising client on strategic campaigns
- Proposing Continuous Improvement initiatives to the client
- Escalation within the delivery team (but in constant communication with the CS team)
- Manage POS projects/campaigns ensuring timely and high-standard completion.
- Collaborate closely with clients, suppliers, and internal teams to deliver marketing materials on time and to specifications, adhering to SLAs and contractual agreements.
- Provide technical input and advice on print projects as needed.
- Take comprehensive briefs from clients and manage projects from inception to completion.
- Create detailed specifications for internal and external clients.
- Work as a team to meet contractual obligations, prepare presentations, and complete account administration and reporting.
- Collaboration with our suppliers to ensure the best service standards.
- Developing and maintaining strong relationships with key client and internal stakeholders at all levels
- Support in operational information processes and Reporting.
- Accountable for Compliance
- Negotiate costings and timescales for each job and select the most appropriate supplier

**Location: Paris, France
**Skills, knowledge, experience and exposure**

The Senior Production Manager will likely have 5+ years of print/POS production management experience. Relevant project management experience will be also considered positively.

A strong industry background will be mandatory.

**Fluency both written and spoken in English & French**

**Mindset to navigate the role**

Managing production projects and facing directly final clients requires a set of skills that will enable the Senior Production Manager to succeed. First and foremost, **a clear and effective communication skill at all levels in the hierarchy** is essential. This includes the ability to communicate complex ideas in a clear and concise manner, as well as actively listening to and addressing the needs of clients.

In addition to communication skills, the role demands **a solution-oriented and resolutive mindset,** where problems are seen as opportunities to find solutions. This mindset will help Production Managers navigate different types of challenges and new scenarios that arise while managing production projects.

**A technology-oriented mindset **is also crucial, as SPMs will have to use different technologies in their daily job. This includes not only familiarity with relevant software and platforms, but also the ability to learn new technologies as they emerge.

**Attention to detail** is another key attribute for a successful SPM. The value added by Production Managers lies in their ability to manage transactional work daily and ensure that the details are attended to with precision and accuracy.

Finally, **a natural mediation skill** is highly desirable, as SPM act as the link between Indicia Worldwide and the client. This requires a collaborative spirit and the ability to balance the needs of both parties to achieve successful project outcomes.

**Temperament for the role**

Senior Production Managers work in a fast-paced, ever-changing, and ambiguous environment, where **adaptability and resilience** are key to success. As a Senior Production Manager, you will be expected to demonstrate specific traits that will help you navigate through these challenges and ensure that projects are delivered to the highest standards.

First and foremost, **a positive 'can-do' attitude** is essential. You will set an example to team members, inspiring them to stay motivated and committed to achieving their goals. Even in the face of adversity, you must remain optimistic and approach every challenge with a solution-oriented mindset.

In addition to a positive attitude, **a high level of energy** is required when delivering projects. However, you must also be ab