Senior Product Manager

Role based in Paris or remote in France

Who are we?

Luko is a neo-insurer that has become the number one direct insurance company in France and Europe in 5 years with the fastest growth. Luko was born from a simple observation: 50% of French people distrust their insurers. In order to reverse this vision of insurance as a necessary evil, Luko's mission is to reinvent insurance so that it is finally simple, transparent, and useful.

**On the agenda**: accessible, efficient, and intuitive, with a caring team, based on a business model that re-aligns everyone's interests via the giveback.

B-Corp certified and with the highest-rated customer service in its category, Luko has earned the trust of over 400,000 policyholders (in France and Germany). Since its beginning, Luko has been supported by EQT Ventures, Accel, Founders Fund, Speed Invest with whom we have raised €70 million in Series A and B, as well as the world's largest reinsurers Munich Re and Swiss Re.

Committed to equal employment opportunity, inclusion, and diversity within our teams, Luko is looking for talent willing to join our 200+ Lukooms to shake up an entire industry.

Tasks

**Your mission in the team**:
The Moment of Truth tribe

As part of Moment of Truth, you are the point of contact for our customers. Together with the tech team, the Claims team, and the Customer Service team, you will be responsible for always providing a simple, transparent, and caring service for our customers.

As a Product Manager in Claims Satisfaction Tribe your mission will be to constantly improve all aspects of users' experience related to filing and processing their claims. In practical terms, this means:

- You will be responsible for the product development of Artemis, our best-in-class internal Claims management system, and work very closely with our data science team to automate claims sizing & fraud detection.
- The satisfaction of our users and whether they stay at Luko after experiencing a claim will rely on you and on how well you manage to make their claims resolution quick and efficient.
- You will discover and analyze our users' pain points using dedicated methodologies (interviews, user tests, lean canvas ) and tools (session recordings, heatmaps with Hotjar, data in Amplitude and Looker).
- You will propose hypotheses, design and run user tests to validate them.
- You will build an ambitious roadmap for the Claims product, make sure that it is clearly communicated to all the relevant internal stakeholders and that you execute and deliver against it
- Keep a constant eye on your success metrics and find ways to optimize user satisfaction and your business KPIs through our product.

**Requirements**:
What do we recommend to be successful?
- You speak French and English fluently
- You have at least 3 years of experience in Product Management
- You are very user-oriented - making users happy is your reason to wake up in the morning
- You have a passion for building delightful user experiences and nice UIs and you know how to turn complex problems into simple solutions
- You are very analytical and obsessed with leveraging data
- You are curious and eager to learn, especially about insurance
- Your communication skills are incredible, you tell the best stories
- You have experience working in a fast-growing startup, with the strong organizational skills that come with that environment

**Benefits**:
What is in it for you?
- Be part of the #1 French scale-up to work for in terms of well-being
- Evolve in a stimulating and challenging environment
- Share and learn with a passionate and diverse team
- International team & Office in Paris
- Meal vouchers
- Health Insurance
- Learning and development courses
- Free books policy
- Pro-bono
- Remote-friendly policy

**Our recruitment process**:
1\. First interview/ Introduction call with Fabien (VP product) or Jonathan (Senior PM)

**2\. Case study + debrief with the team**: Matthieu (Lead Product design) + one of our Senior Product Manager + VP Product

**3\. Meet the team**: Lea (VP of Operations)+ Pierre (Lead Engineer)

4\. Lukofit interview with Alison from the People team